Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
278 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

Directions

Filter Reviews by Keyword

communication truck customer service professional

By Type

Showing 278 reviews

January 30, 2025

Worst experience I’ve had at a dealership. Will know longer take my vehicle to this place. More

by Cfdz174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin, Brian navar
Report | Print
Feb 03, 2025 -

Group 1 GMC Westside responded

We apologize that despite our efforts, we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back.

January 28, 2025

Aaron was really laid-back and really good. He helped us find our truck in a matter of minutes. More

by barakheb1132
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Feb 01, 2025 -

Group 1 GMC Westside responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley GMC. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2025

Had the truck I wanted, Salesman Oscar Olivera did a great job. Was knowledgeable about the truck and was not being overly aggressive to push a sale. He allowed me to make an informed decision. More

by nilos69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Olivera and Luis Batres
Report | Print
Jan 26, 2025 -

Group 1 GMC Westside responded

Hi, thank you for your kind review; we are happy to pass along your comments to Oscar here at Shamaley Buick GMC! We hope you have a great day!

January 21, 2025

They have great service the staff is very friendly and answered all my questions and got my work done in a timely manner More

by mchaires74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 22, 2025 -

Group 1 GMC Westside responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2025

My service advisor, Marissa is amazing. She gave numerous updates regarding repairs on the vehicle. Quite the professional More

by X
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Gonzalez and another Marissa in charge of loaners and loaner contracts. Both amazing
Report | Print
Jan 20, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found Marissa to be so supportive during your experience here at Shamaley Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2025

Great Customer service! No long waits for oil change or other services. Price is very good. More

by Dcmsat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Jan 13, 2025 -

Group 1 GMC Westside responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

I took my vehicle for tire rotation and ended up with all my tire pressure sensors not working More

by marguiezavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jan 10, 2025 -

Group 1 GMC Westside responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. David Logston General Manager dlogston@Group1Auto.com

January 04, 2025

Amazing work I love my truck and the dealer made it even better for me and enjoyable More

by ivanmendoza92799
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Mata
Report | Print
Jan 05, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2024

Great service, professional people. who are courteous and knowledgeable. I will highly recommend this dealership to friends and family. More

by spookylo22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jan 01, 2025 -

Group 1 GMC Westside responded

Hello, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

December 28, 2024

Rogelio was extremely knowledgeable and attentive to our needs and questions. He was willing to go above and beyond, even as we had shopped around at other dealerships. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio Pérez
Report | Print
Dec 30, 2024 -

Group 1 GMC Westside responded

Hello David, we're happy you found Rogelio to be so supportive during your experience here at Shamaley Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
6
7
8
...
28