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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
278 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 278 reviews

November 11, 2023

Staff quickly greeted my arrival, provided a solution, took care of the problem. Ernie was informative and professional. Shamaley provided excellent discounts, plus my earned points made it worth my time More

by Arnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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Nov 14, 2023 -

Group 1 GMC Westside responded

It's wonderful to hear that you had a positive experience at Shamaley Buick GMC, where our staff quickly greeted you, provided a solution, and took care of the problem. Ernie's informative and professional service is appreciated. Additionally, it's great that you received excellent discounts and that your earned points made the visit worthwhile. We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Cost for repairs is ridiculous! $800 to install an $80 part!!! Just dumb! Performed the repairs myself in 15mins and they wanted to charge for 5 hours? Thieves!!! More

by pcortez915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
November 06, 2023

Professional and friendly service. Personal attention and kept me informed on progress of my vehicle. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 08, 2023 -

Group 1 GMC Westside responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 08, 2023 -

Tom responded

I was very pleased with my service experience. Everyone was very professional and friendly. I was always kept informed of the progress. I believe the service was prompt and efficient.

October 31, 2023

The vehicle i was interested in was represented correctly. The sales person did not do much to convince me of his knowledge of the vehicle, sales operations and process to obtain / purchase the veh More

by Lyle horiuchi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna soto, rogelio atondo, jiame mendoza
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October 30, 2023

Marissa was great! Service management could have been a bit more customer friendly and helpful. More

by YPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 01, 2023 -

Group 1 GMC Westside responded

It's fantastic to hear that you had a great experience and that Marissa provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

The service department is good but with Alex Fernandez back it will be great. This has been a great dealership since it opened (Mr Pena) More

by jdickason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fernandez is back!, Digital AirStrike
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Nov 01, 2023 -

Group 1 GMC Westside responded

It's great to hear that the service department is good, and it's even better news that with Alex back, it's expected to be great. Consistency in quality service over the years reflects Shamaley Buick GMC's commitment to excellence. Thank you!

October 28, 2023

We appreciate all the help we received. Will continue working with Shamaley Buick as needed. More

by erdeckrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 31, 2023 -

Group 1 GMC Westside responded

We are pleased to hear that you've received helpful assistance and that you plan to continue working with Shamaley Buick GMC as needed. Building a positive and ongoing relationship with a service provider is valuable. Your feedback is appreciated.

October 28, 2023

This dealership excels in customer service. I went on a Friday for an oil change & the service representative was extremely professional & courteous. They found a hole in one of my tires, and More

by tiakerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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Oct 28, 2023 -

tiakerry responded

Great service.

October 27, 2023

Took care of all my needs rather quickly and in a timely manner. Staff were very friendly More

by alfredo_frausto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
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Nov 01, 2023 -

Group 1 GMC Westside responded

We are glad to hear that your needs were taken care of quickly and in a timely manner, and that our staff was friendly. Efficient service and a friendly staff can significantly enhance the customer experience. Your feedback is valued!

October 20, 2023

The service advisor was very polite, thorough and knowledgeable. I will definitely go back and refer people I know for service and car shopping. Thank you More

by madridmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico Vasquez, Digital AirStrike
Report | Print
Oct 21, 2023 -

Group 1 GMC Westside responded

It's wonderful to hear that the service advisor was very polite, thorough, and knowledgeable during your visit. Your intention to go back and refer people you know for service and car shopping is a testament to the positive experience you had. Your kind words and recommendations are greatly appreciated. Thank you for sharing your experience!

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