Back

Group 1 GMC Westside

El Paso, TX

4.4
301 Reviews

955 Crockett Street

El Paso, TX

79922

Directions

Filter Reviews by Keyword

By Type

Showing 301 reviews

August 02, 2025

Everything went well. No hold ups or waiting time. They even washed my car . My car drives better now More

by Constructionmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not meet the employees
Aug 03, 2025 -

Group 1 GMC Westside responded

Hello, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2025

It's en excellent dealer and excellent service we are happy the way they treat as More

by rodolfofranciscoduarte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo
Aug 03, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2025

Customer service is not very strong. They are very polite but the service advisor was not the nicest and there was no follow up. I had to keep asking and got short responses without co More

by Jaswild
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Jul 30, 2025 -

Group 1 GMC Westside responded

Thank you for reaching out regarding your recent concerns with customer service. Can you please contact me so I can learn more about your experience?  I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided.  Brian Navar, Service Director Group 1 GMC Westside | bnavar@Group1Auto.com | orealzola@Group1Auto.com

July 24, 2025

I was able to work out a good deal and they were very good at handling the paperwork even though I live in Wisconsin. They arranged delivery that arrived in good condition and on schedule. More

by jjmilne514
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 27, 2025 -

Group 1 GMC Westside responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 23, 2025

A nice and professional dealership to do business with, satisfactory service, I’m a very satisfied customer thank you. More

by Jcgardea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Armendariz
Jul 24, 2025 -

Group 1 GMC Westside responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

July 22, 2025

Left review on website thru email Thank you All was good and smooth Very helpful and knowledgeable. Best service by far and we visited several dealerships More

by tm29gom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Jul 24, 2025 -

Group 1 GMC Westside responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2025

If you’re in the 915 area and own a GM vehicle, this is one of the few decent places to go. While the service itself is generally good, be prepared for long wait times (oil changes typically take around tw More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Jul 24, 2025 -

Group 1 GMC Westside responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (dlogston@group1auto.com) so we can work toward a resolution.  David Logston, General Manager Group 1 GMC Westside | dlogston@Group1Auto.com

July 15, 2025

Rafael gave me a five star customer service. He is very dedicated and extremely knowledgeable. More

by nolbertocoronado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Jul 17, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2025

Service center was great. Had an oil change and was quick and communicated the entire way. Would recommend them. More

by Rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 14, 2025 -

Group 1 GMC Westside responded

Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2025

I was very pleased with the entire car buying experience at this dealership. We did the entire process online until the final step of actually driving the vehicle. I didn’t have to haggle over price and my More

by Skeptic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez, Javier
Jul 11, 2025 -

Group 1 GMC Westside responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Group 1 GMC Westside! We are always more than happy to assist you if anything else comes up. Take care!

2
...