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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
328 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 328 reviews

October 31, 2025

Fernando was awesome and was not pushy towards anything. He allowed us to shop in peace and answered all our questions. More

by jbiii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Castillo
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October 30, 2025

It was good but it took 4 hours to do anprescheduled service and they didn’t wash it despite telling me they were going to. More

by rjose1095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Oct 31, 2025 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

October 27, 2025

Great and fast service at a very reasonable price. They were extremely efficient and had my vehicle back to me in a short amount of time. Will definitely be back for the future maintenance on my 2500h More

by Apodaca759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Oct 29, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2025

Service advisor Carlos was very professional and courteous very good customer service. Each time I take my truck to west side location it was washed. However, this day 10-25-25 after service was c More

by -
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 28, 2025 -

Group 1 GMC Westside responded

Thank you for bringing this to our attention. I am glad to hear that Carlos provided professional and courteous service. I apologize for any inconvenience of your vehicle not being washed. If you have a moment during the week we will gladly have our porters run your truck through the wash department to do the courtesy exterior wash. We look forward to seeing you on your next visit. Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside (915)231-4095 | ddiazdeleon@group1auto.com

October 23, 2025

Everyone was very friendly and helpful. Rogelio our sales person was great to work with.. I would highly recommend him if you need a vehicle. He went above and beyond to help us find our ve More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio (our sales person) and Luis (in finance)
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Oct 23, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 21, 2025

Brought in to fix door seals now worse called 4 times never returned my calls More

by Lorenzovasquezsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
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Oct 23, 2025 -

Group 1 GMC Westside responded

I appreciate your feedback and understand any frustration this may have caused. I have gotten with your service advisor and he informed me that you both are in the process of setting up an appointment to bring your vehicle back in. Thank you again for bringing this to our attention, we do appreciate you giving us the opportunity to make this situation right. Sincerely, Deanna Diaz de Leon - SERVICE BDC Group 1 GMC Westside | ddiazdeleon@group1auto.com

October 20, 2025

Excellent service, professional, very good communication and customer service and the service ready in a short period of time More

by rvmarissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez and Octavio
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Oct 23, 2025 -

Group 1 GMC Westside responded

Hi, we are so happy to read such a great review about Group 1 GMC Westside. Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 23, 2025 -

Group 1 GMC Westside responded

Hi, we are so happy to read such a great review about Group 1 GMC Westside. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

The service department is professional and courteous. I will definitely go back for the service needed on my 2024 Chevrolet Silverado. More

by benpuebla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Oct 12, 2025 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

I have been buying and servicing my vehicles here for a number of years now. From there sellers to their service department, very friendly, informative and eager to help! Thank you! More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio, Lady at the Cashier
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Oct 12, 2025 -

Group 1 GMC Westside responded

Hello Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Feel free to reach out to us if you need anything. Have a wonderful day.

October 06, 2025

Our service guy was wonderful and went above and beyond to take care of us More

by thomasmerritt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Parra
Report | Print
Oct 09, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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