Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,377 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 1,377 reviews

December 13, 2025

As always, excellent customer service from Group 1 Ford Representative, Robbie. He was very friendly, patient, and extremely helpful/flexible. More

by shirley.fairconnetue
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Report | Print
December 13, 2025

Fantastic! !!! Ms. Katlyin was a breath of fresh air with a kind and warm demeanor, which is slowly going away for the customer in the world today. Keep up the w More

by rolen2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Katlyin, not sure of the spelling. She wore black rim glasses. Truly a great asset to the company and most of all, the customer.
Report | Print
December 12, 2025

Excellent customer service from the Representative and timeliness of taking care of my vehicle. Well pleased with the ease of setting the appointment also. More

by willie.jennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew K. (?)
Report | Print
December 10, 2025

I can’t express just how accommodating my sales guys were. So friendly and helpful. I think procrastinated on buying on buying a vehicle from any dealership because it is time consuming and I always fel More

by mstephens7173
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Fraser
Report | Print
Dec 11, 2025 -

Group 1 Ford of Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2025

A person dog received better customer service than I did. The level of attention the dog got compared to me is disheartening. More

by Wj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
Report | Print
Dec 11, 2025 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We are sorry for your experience and for the situation involving another guest’s dog. We would appreciate more information, as we do not have any record of your visit. Please contact us so we can learn more and address your concerns. Skye Bardill General Manager - Group 1 Ford of Rivertown sbardill@Group1Auto.com

December 09, 2025

Very nice people working there especially Robbie. He is really on top of things. I wasn’t worried about my car getting fixed at all. He made me feel comfortable about the entire experience. More

by Jodeesaville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Report | Print
Dec 10, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2025

The service we have received from ford is the best in the city for our Ford Ranger. Coat informed, no “press to fix”. They explained with videos why something could become a challenge over time. More

by andyyerkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Dec 10, 2025 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2025

Group 1 at Rivertown Ford treated me well, gave me a fair price, and a fair trade on my old vehicle. More

by MVB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willam Ebert
Report | Print
Dec 08, 2025 -

Group 1 Ford of Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 06, 2025

Good service , there was a mistake when it came to the receipt and what I was charged but no fault to Drew. More

by Mdtdavis99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
December 06, 2025

Lacey was attentive and took care of my truck alone with other concerns I had ask for Tom McCain and he was involved with another customer Lacey stepped in and took care of me More

by Hands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Dec 07, 2025 -

Group 1 Ford of Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
138