Grossman Nissan - Service Center

Quick and easy I have bought several cars from Grossman and had great experiences! I received an email for a $10.95 oil change! I was in and out in less than 20 minu I have bought several cars from Grossman and had great experiences! I received an email for a $10.95 oil change! I was in and out in less than 20 minutes. I was amazed. Everyone was so friendly and helpful even when I bought my Nissan Versa. I will not go to any other dealership! You guys ROCK! Keep up the great service! More

Rude and Condescending Service person at Grossman Nissan was very condescending to both my husband and me on separate occasions when we brought our Nissan Leaf in for servic Service person at Grossman Nissan was very condescending to both my husband and me on separate occasions when we brought our Nissan Leaf in for service. In addition to being incredibly rude, unhelpful and dismissive, he also kept insisting that my (fully-electric) Leaf needed oil changes, and that the onus was on me to read my owner's manual to find out when to get those oil changes done. I will not be returning to Grossman Nissan. More

Bad service experience We purchased a vehicle from Grossman Nissan about a year ago. We took it in for an oil change and tire rotation. The next day my wife noticed a severe We purchased a vehicle from Grossman Nissan about a year ago. We took it in for an oil change and tire rotation. The next day my wife noticed a severe vibration in the car. When I looked at the wheels, the left rear wheel was missing the locking lug nut and all the other lug nuts were only finger tight. She commutes on the highway and could have been severely injured or worse if this wheel had fallen off. I tightened the lug nuts and she went back to have it thoroughly checked at Grossman's. The service staff simply checked that the lug nuts were tight, never offered an apology and generally didn't seem to care. We will never go back to this dealership and would recommend nobody else does either. More

I feel that a week is enough time to address a problem. Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I ha Nothing has been done to rectify it so I will share it publicly. Although my interaction with the sales department was great, the two times that I have dealt with the Service Department at Grossman have been absolutely terrible. On my first visit in January, my axleback exhaust was unevenly installed (crooked) and the mileage was wrongly entered in the system, which provided conflicting information on my Carfax report. I found this out at another installation during a service visit. My second visit consisted of addressing those two previous issues, replacing a windshield wiper cover, a trunk sticker, a weathered/faded leather seat cover and mainly addressing a manufacturer defect that is causing my trunk-lid to rub on my rear bumper and wear away the paint at two specific spots on the edges.. After a day, I got a call to tell me that the last two items wouldn't be covered. The seat wasn't ripped enough to them and the trunklid didn't touch enough. When I mentioned that this happened over time, the service manager told me that a stone was probably the cause. My degree is not in engineering but common sense would tell you that is almost impossible based on location. It's obvious the paint overspray is at fault. When I went to pick up the car, the floor was muddy and the vehicle had 2 dents on either side of it, which I know weren't there since I had washed it that morning. I gave them the benefit of the doubt on the first visit but this time around is unacceptable. At this point, all I can say is that is how you lose customers. Not only to refuse warranty repairs but to try to navigate their way out of fixing the damage caused during the last visit speaks volumes to their integrity. So much for their motto. Only 1 out of 4 people apologized to me for the dents and not surprisingly, he was from the Sales side of things (which I did appreciate). I just can't recommend them after this. Update: At the very least, the dents are finally being addressed. More

I did not buy my Jeep at this dealership and had been going to Papas Dodge in New Britain. After several bad experiences there, I decided to call Grossman's on the advice of a friend. Tim Emrich took m going to Papas Dodge in New Britain. After several bad experiences there, I decided to call Grossman's on the advice of a friend. Tim Emrich took my phone call, encouraged me to bring car in the same day, got me a loaner for the day as my car was being fixed and the price I was given was well bellow what the other estimate I got for the same work. The waiting area was clean and comfortable, but I never really had a chance to enjoy it as there was no waiting. As a single working mom with two kids, I can't be without a car that works and is safe. Also, every household dollar counts. I will definitely come back to Grossman and tell my friends the same. Keep up the good work. More

I cannot begin to thank Grossman Nissan enough...i was in a panic. It was a friday and my car was making a strange noise from the back and i was supposed to go out of town to be at a wedding. I called Grossm a panic. It was a friday and my car was making a strange noise from the back and i was supposed to go out of town to be at a wedding. I called Grossman at around 10 am and spoke to Bill. He listened to my dilemma and had me bring the car down right away on my lunch break. He got me a ride back to the office and called about an hour later to tell me what they had found. I needed a part that they didn't have in stock but he had found one at another dealership and was sending a salesman to pick the part up for me. The part didn't make it back to the dealership until about 4 o'clock. Bill had someone stay late to get started on it and then they finished installing it in the morning. I picked up my car at 10 on saturday and made it to my 1 pm wedding in Portsmouth!!'Thank you!!!!! More

Grossman Chevrolet stinks. They don't know how to inflate tires, or properly "address" each tire pressure sensor in the vehicle's control system. I bought the vehicle from them and they have service inflate tires, or properly "address" each tire pressure sensor in the vehicle's control system. I bought the vehicle from them and they have serviced it since new. They rotated the tires but did not correct addresses of wheels in the computer system, so when left rear tire was low on air, the onboard computer system thought it was the left front tire that was low. At the next service, they kindly set tire pressure in all four (4) wheels to 35 psig, when appropriate pressure for the vehicle is 42 - 45 psig. They must not have checked their work at all because ALL tire pressure alarms went off as I drove out of the dealership. They don't deserve my repeated business or yours. More

I got the runaround on my 2008 altima from 2 different dealers. The car would not start and no one could figure out why. Everytime i picked it up they said they could not duplicate the problem. I was very dealers. The car would not start and no one could figure out why. Everytime i picked it up they said they could not duplicate the problem. I was very upset because i am a single working mom and if my car doesn't start i can't take care of my family. Don was extremely helpful and really seemed to care about me and my car. He arranged substitute transportation and kept my car until they got it fixed. It's nice to know there are people out there that are really concerned about your well-being. More

I have a 2003 Altima which has needed several repairs, the first being a complete engine replacement required because of a faulty part that was recalled around the same time. Anyhow, I have nothing bu the first being a complete engine replacement required because of a faulty part that was recalled around the same time. Anyhow, I have nothing but praise for the guys here. They always treat me with respect and go out of their way to make sure that my car is serviced only for the repairs that are absolutely necessary. If a repair can be put off without detriment they will advise me of such and give me a time frame to expect to have it serviced and let me know what to watch/listen for in the future. I recently had a problem with a dealer in Maine who swindled me when I had a repair emergency on vacation. Gary Arms (GSM) has been incredibly helpful and has gone out of his way to assist me in rectifying this matter. We are still working on it, but Gary hasn't given up. I am thankful to the whole team for their honesty and superior customer service. More