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Grossman Nissan - Service Center

Old Saybrook, CT

5.0
19 Reviews

19 Reviews of Grossman Nissan - Service Center

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January 27, 2025

Been a customer for over 25 years! Outstanding fast service! Excellent communication! Great Dealership! Highly recommended! More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Giuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Antler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2024

Grossman Chevy service has always provided me with exceptional service and value. They take care of my vehicle, it's very nice to know I can trust them. More

by emy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Giuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
July 01, 2024

Simply can NOT speak more highly of this dealership… Going above and beyond for their customers is a complete understatement. When I needed a vehicle and no one would help, Grossman's did. When my More

by KRoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Giuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Service is always professional and fair, they respond well to customer requests and even non tech opinions. Make reasonable suggestions and don't force an oversell. Very friendly and honest. I do not gen More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Baumgartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cartier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Antler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Excellent Service Techs!, Sean Kelley
May 04, 2023

I really appreciate the attention to detail that the Nissan Service Department has. Their technicians are top notch. More

by hatche1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Giuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Antler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Best service department ever! Jeff and his techs took excellent care of me and my vehicle, I couldn’t have asked for anything more, way above and beyond!!!!!!!!!! More

by Davidmulford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Giuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Antler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Grossman Nissan responded

David, thank you for your kind review; we are happy to pass along your comments to the team here at Grossman Chev-Nissan-Geo! Thank you for trusting us with your vehicle and taking the time to leave a review. We sincerely appreciate it! Carrie Giuliano Service Director Grossman Chevrolet Nissan 860-388-3434 x225

January 19, 2023

Very happy with the superb service and treatment I got from the whole Grossman team! What a great feeling going to a local family owned dealership and being taken care of so well. I will be going back sho More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cartier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Antler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Grossman Nissan responded

Bill, your wonderful feedback and rating mean a lot to us.

December 05, 2022

BY FAR the BEST Nissan service team you will find for NV Vans. Not scared of upfits and understand these trucks better than any dealer we've ever used. Nissan factory support is crap so if you cant find a More

by tjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reidy
Jan 25, 2023 -

Grossman Nissan responded

We're so glad that we were able to go above and beyond your expectations! Thank you so much for your great review. :)

January 06, 2022

Nissan service needs major work done to it. It always takes more than an hour to do a simple oil change and tire rotation. I made an appointment for 10 am today knowing it would take an hour to get done More

by jflo100525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Art Armstrong
Jan 12, 2022 -

Grossman Nissan responded

Hello, Jennifer. We apologize for your recent experience. We are sorry for the delay in getting your vehicle in. We understand that your time is valuable. We pride ourselves on the service we provide and the high quality of standards we maintain. We would like to make things right. We understand since your review you have spoken with Carrie, our Nissan Service Manager, regarding your experience and have worked something out. We would hope that since this conversation that you would consider our star rating higher than 1 star.

January 20, 2020

Helpful & Friendly Staff When we bought a car at Grossman's, the dealership staff was very helpful, friendly, efficient & knowledgeable. After buying the car, there were seve More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Baumgartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Grossman Nissan responded

Kate, we are so happy to read such a great review about Grossman! We look forward to your next visit! Take care! Linda Grossman

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