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Grossman Chevrolet - Service Center

Old Saybrook, CT

4.4
22 Reviews

22 Reviews of Grossman Chevrolet - Service Center

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October 16, 2023

Terrible customer service - sales and service. Nothing but issues when trying to purchase and now trying to make a minor fix on a new car. More

by Amgreenbacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Nov 03, 2023 -

Grossman Chevrolet responded

Hi Ashley, Wanted to respond to this review as well on our Chevrolet since since you posted it on both our Chevrolet and Nissan DealerRater accounts, though you have a Chevrolet. We pride ourselves on delivering a great customer service experience to all of our customers. We are sorry that you did have that feeling. The issue with your vehicle is extremely intermittent. We were able to witness it for a split second, but the vehicle did not record the data due to the short amount of time it showed the symptom. We were working with GM engineering while your vehicle was here to try and find a solution. Again, we are so very sorry for the inconvenience.

October 08, 2023

I’m very grateful to have this dealership for any work done to my 2006 Corvette. From routine maintenance, to repairs, they do it right! Customer service could not be better. More

by mermaidinnofmystic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Bialek
August 14, 2023

BEWARE OF THIS BUSINESS! (Grossman Collision Center): They took $1,400+ from me and DID NOTHING! They tore up my car (caused even more damage to it), told me they couldn't/wo More

by toyotaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Lewis-Hodgson, Tammi Barrows
Sep 22, 2023 -

Grossman Chevrolet responded

I am sorry to hear that we didn’t meet your expectations. We here at Grossman Collision stand by the quality of our work and unfortunately due to the previous damages that were not disclosed by your seller, we felt it was a safety issue and that we needed to address those repairs before beginning repair on another area of the vehicle. Since the repairs to the previous damage prior to your purchase exceeded the total value of the vehicle we advised methods of recourse with the seller. We understand your frustration with the situation but we had nothing to do with the previous damage and were trying to offer advice to ensure that you are driving a safe vehicle. We hope that the previous damage was addressed wherever you went to complete your repairs. We have been informed that you were reimbursed for the storage charges by your insurance company. We wish you well and would be happy to perform a post inspection repair of the vehicle to insure the safety of you and your family.

March 24, 2023

Body shop always provudes us with accurate, timely estimates, excellent communication. We have used Grossmans for body shop needs and will conrinue to do so. More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis-Hodgson, Tammi Barrows
October 20, 2022

I brought my car in with a tire problem and at a different dealer they told me I needed 4 new tires, Grossman was able to repair the tire and then balanced and aligned the car. Service manager was a More

by khsjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie, Dallas Dunn
Oct 27, 2022 -

Grossman Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you for trusting us with your vehicle!

September 22, 2022

Absolutely love this service department! I would never go anywhere else! Jim and Devin go out of their way to assist their customers. They are a pleasure to deal with. More

by khsjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wigfield
Sep 22, 2022 -

Grossman Chevrolet responded

Thank you so much for taking the time to tell us about your experience with our Service Department! :)

August 29, 2022

Most excellent service of any dealership I have ever used! Will certainly return and recommend to friends More

by Leigh.rankin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Anastasio
Sep 22, 2022 -

Grossman Chevrolet responded

Thank you so much for your review! We're glad that you had a great experience with our team.

May 02, 2022

Always a pleasant experience from sales to service! I have be a customer for 8+ years. I'm on my second used truck purchased from Grossman, and I bring them back for all service. Jim Eckblade service m More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zito
May 03, 2022 -

Grossman Chevrolet responded

Steve, what an amazing review. Thank you for taking the time writing it. We truly appreciate your business and patronage over the years. Do not hesitate if you need anything in the future. Thank you!

April 14, 2022

Very courteous and knowledgeable does the work in a reasonable amount of time and cost is at a fair price More

by Nanny
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Dunn
Apr 14, 2022 -

Nanny responded

This is my review

Apr 14, 2022 -

Nanny responded

True review

Apr 15, 2022 -

Grossman Chevrolet responded

Thank you, Nanny for your review about our Service Team! We'll see you next time!

January 05, 2022

I recently purchased a used pickup at Grossman Chevrolet. I had a couple of minor issues that the service manager Jim Eckblade went out of his way to solve. I will by buying my future vehicles at Grossman be More

by Davidflorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Eckblade
Jun 27, 2022 -

Grossman Chevrolet responded

David, thank you so much for telling us about your experience.