Groove Toyota - Service Center

Oil change with rip off Went for an oil change. They told me my 3rd brakelight was out. It would cost $16 for them to replace it. I asked them to step on the brake pedal s Went for an oil change. They told me my 3rd brakelight was out. It would cost $16 for them to replace it. I asked them to step on the brake pedal so that I could verify it was out. It wasn't out. I told him I would step on the brake pedal so he could check and he didn't even wait around to look. Scam, scam, scam! Then, when I tried to,call the number for the service manager that they have listed, it wasn't even his extension. More

Repeatedly Poor Service Experiences My experience today was the Icing on the cake. After making an appointment for my 15,000 mile service. I arrived 10 minutes early and checked in. They My experience today was the Icing on the cake. After making an appointment for my 15,000 mile service. I arrived 10 minutes early and checked in. They told me it would be about 40 minutes to complete the work which included an inspection, fluid level check and tire rotation. After 40 minutes they finally pulled my truck into the service bay (even though there was an open spot in front of it for 15 minutes) and proceeded to do nothing for another 15 minutes. (All the while I am wondering why I bothered to make an appointment.)All the while I watched the staff talk, play on their cell phones, and most notably one guy spent five minutes waving a very large ratchet in front of the other guys faces as if it were his phallus. Keep in mind this was summer and there were a number of children in the service area and the waiting room. Then after messing around further and not being able to find the specialized ratchet that is used to remove my lug nuts they finally asked where it was. After completing the necessary work in about 15 minutes I was on my way an hour and 45 minutes after arriving. This is not the first time I have experienced this type of service and indifference from Groove. I understand that these services are included in the purchase of the vehicle but they are in no way free to me if the will use this much time. I will be finding another dealer to give my service and purchase business to in the future More

Charged for service not authorized. Ignored plan coverage. I brought my 2011 FJ Cruiser in to the same dealership, Groove Toyota Scion, where I purchased it. I purchased an extended warranty; I always do…let t I brought my 2011 FJ Cruiser in to the same dealership, Groove Toyota Scion, where I purchased it. I purchased an extended warranty; I always do…let the flaming commence. The plan is good until 7/26/19 or 100,000 miles. I’m at 45k miles. I understand consumable parts and know I have to pay for them. I’m not unreasonable. I brought it in for the covered oil change on September 15th, 14. I got a call on the 15th stating that I needed new wiper blades and they weren't covered. I had replaced the wiper blades myself 2 months earlier. I declined that repair. They said okay and they would call me when finished. No other repair needs were mentioned. My assigned advisor called later the same day and said the car was ready and the balance was $326.40. I asked what that was for and he said the repairs that had been made to include Fuel System Cleaner, Battery Service, protector pads, cabin air filter, brake adjustment, tire rotation, front end alignment, oil change, oil change kit, coolant, replace engine air filter all on Rec. #xxxx. I said I have a warranty. He said I didn't. I said he and I had done this same discussion when the door locks went out and I'd had to prove it then too. He said it was no longer covered. I said I'd be in to discuss it with my warranty plan xxxx on Cust number xxxx. He said okay. I had just paid for battery replacement, new tires, and brakes in June on Invoice xxxx, so the other items confused me as well. I wasn't able to make it in that night. I went in the next day with my plan’s card. They said they'd need to charge me for the items anyway. I said I had my plan card, could they call. They said they didn’t do that and still needed to charge me and didn't know how to call in the plan I was referring to. I asked for the manager's number, they pointed to the work invoice. I paid for the FJ so I could drive it home and called the manager listed on the invoice on the 15th and left a message asking him to call me. I then called the Toyota Service number for Corporate on the card and got a call center. The gentleman, xxxx, took my info and apologized saying they may not have understood the process. He sent me a check for $65 which was what they would have paid on my service plan had Groove called to get authorization and that no other services should have been required based on my service schedule. I waited a week and did not hear from the manager (removed his name), so I called and left another message. I waited another 2 weeks and then decided I needed to do something more. I typically do not file complaints, I just don't do service with a company that handles service this way, but I've done a lot of business with them and feel this must be in error. I'm looking for the amount I paid on September 16th, 326.40, to be refunded back to my card less the $65 check the Toyota Care Plus plan issued to me. I'd also like the manager to go back to my previous invoice, xxxx, and ensure that I was properly charged as now I have no faith I wasn't over charged based on this experience. I have already filed the BBB complaint, just wanted others to see the service experience I had so that an informed decision could be made. More

They Trick the Elderly Groove/Burt Toyota exclusively took care of my grandfather's Toyota for 15 years. After his death we took the car to another mechanic only to find th Groove/Burt Toyota exclusively took care of my grandfather's Toyota for 15 years. After his death we took the car to another mechanic only to find that Groove had been using incorrect part and unsafe techniques in their work. Incorrect hoses were used and gaskets were broken from improper fittings and connections. Things were repaired in consistently lazy rip shod manners throughout the vehicle. We also looked into his repair records and found that he was also consistently over-charged and misled about his repairs. DO NOT GO HERE!!! Luckily no one was hurt, but their cavalier attitude and low standards could have easily caused more than just financial pain. More