Groove Toyota - Service Center

Service rip-off do not frequent this joint; they forgot to put my oil cap back on after an oil change and I had no oil in the engine for one week; said I had a radia do not frequent this joint; they forgot to put my oil cap back on after an oil change and I had no oil in the engine for one week; said I had a radiator leak; found antifreeze coolant all ove my garage floor; you cannot talk to any one in the service dept by phone, it's all chat; went back and they blew me off. this dealer is rotten. emmett leonard More

Repair sunroof operation Tim Manley, Service Advisor, and Brian Cobain, Tech, did a super job of diagnosis, then repair. I was very concerned, as the vehicle is near-new and Tim Manley, Service Advisor, and Brian Cobain, Tech, did a super job of diagnosis, then repair. I was very concerned, as the vehicle is near-new and in perfect condition. Needed new tracks and new motor, repair went great, and all looks new .... thank you for great 6 star service !!! More

Lousey follow up minimal service and a long wait. My check engine light comes on my 2005 4 Runner and it has 180,000 miles on it. I spent $500 for a check-up, oil change and a resurface on the right My check engine light comes on my 2005 4 Runner and it has 180,000 miles on it. I spent $500 for a check-up, oil change and a resurface on the right front brake and they turn off the light. Then they hand me a wish list for 7 more items a 2 that had already been done in the amount of $3700 along with the statement that if your check engine light coming back on it could cost an additional $3700. Well... the check engine light did come back on and I called them 2 twice to get a written quote for that additional cost and no one will send me one or call me back to tell me what this additional cost includes. More

DO Get Your Vehicle Serviced here The service person didn't seem to know how long it took to have rear brakes done. He told me 2 to 3 hours. I waited 4 hours how frustrating. They al The service person didn't seem to know how long it took to have rear brakes done. He told me 2 to 3 hours. I waited 4 hours how frustrating. They also didn't explain the coupon correctly. Ver disappointed!! More

Great Experience I bought my Certified 2014 Toyota 4Runner here. Very easy process I was in and out. Have used service numerous times and had a great experience. I am I bought my Certified 2014 Toyota 4Runner here. Very easy process I was in and out. Have used service numerous times and had a great experience. I am minutes away from Stevinson and choose to drive 45 minutes to bring my car here. Adam Pearson was a great advisor to work with. My loalty stands with Groove for my 4Runner needs! More

Horrible experience at 5000 mile service at Groove Toyota We took our 2017 Toyota Highlander Limited in for the 5000 mile service at Groove Toyota on Broadway South today (9/18/17). When the Highlander was r We took our 2017 Toyota Highlander Limited in for the 5000 mile service at Groove Toyota on Broadway South today (9/18/17). When the Highlander was returned to us, the entire front windshield was cracked and the service department refuses to take any responsibility whatsoever. More

Great Buying Experience, Horrible Post-Purchase Service Horrible experience at Groove. They have excellent customer service when you are purchasing a car, but the moment you return their entire attitude and Horrible experience at Groove. They have excellent customer service when you are purchasing a car, but the moment you return their entire attitude and approach changes. Was lied to several times about a warranty recall and had to repeatedly send over Toyota docs to prove that their statements were demonstrably false. Still refused to help address the problem and even quoted me a rate twice what other local dealers quoted! Eventually had to call Toyota corporate where they were friendly and happy to work with me to solve the problem. Another local Toyota dealer got me in the shop immediately and was shocked at Groove's behavior. Avoid Groove like the plague and shop at any of the other local Toyota dealers in Denver. More

Recall experience was great I was in and out in less time than quoted. Timothy Mankey was very helpful and extremely courteous. This was not my first time to have replaced a reca I was in and out in less time than quoted. Timothy Mankey was very helpful and extremely courteous. This was not my first time to have replaced a recall item on my car. I love my Corolla very much and trust Groove to take care of me in a timely manner. Their waiting room is lovely, free water and nice big flat screen TV. Wonderful experience. Thanks Tim. More

Patient and knowledgeable I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were shor I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were short employees that day, they offered to see me so I wouldn't have to drive back the next morning. The problem was an easy fix and I was in and out in moments. Being that this is my first lease, I had a lot of questions about service repairs and my new car. The man at the front end handling service appointments was very helpful and patient in answering my many questions. I left leaving that day in a great mood because of their amazing customer service. More

If you love being yelled at The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The mos The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The most irritating thing is the waiting area. Many TVs are waiting for you with the volume turned up to very loud. If you enjoy having The View blasted at you this is the place for you. There is no safe place, even the "business center". Bring earplugs or headphones. More