Groove Toyota - Service Center

I had an 11am appointment to have my tires changed. Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lu Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lunch was coming up it wouldn't be done until the afternoon but they could pay for a ride share to and from my hous so I wouldn't have to stay. I accepted the offer and was driven home. I never heard from the dealership. By 630pm I was getting concerned so I called the dealership and the service department was closed. Luckily I was able to get ahold of a sales person who tried to locate my keys and couldn't find them. She said she would look more thoroughly and call me back. She did eventually find them and was told my car was finished but there was an outstanding balance of $100 (which is what I was told the service would cost and I paid for everything I previously had done at the only other time I was there) and that they called me earlier to get it settled but they had the wrong number. There is only one phone number on my account and an email that I have received communication from before but received no contact on either. I asked her what the balance was for and she said the service I got done today. I said that I was planning on paying when the service was completed like usual. She said that I would be able to pick up my car keys from the receptionist before 8:00 p.m. And that I could pay when I got there. So I paid for my own rideshare back to the dealership and the receptionist didn't know what I was talking about. Luckily the receptionist was great and talked to her manager and I was able to get my car and the reimbursement for the rideshare. However, 7 hours is a ridiculous amount of time to change tires and to have to reach out on my own after the service department had closed is really unacceptable. I will not be returning here to have my car serviced. More

Worst dealership ,management I have ever experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacemen experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacement no one is in charge No sound system, no communication via telephone, no radio Most of all NO SERVICE from dealership More

I recently visited Groove Toyota to address a brake issue in my vehicle. The team spent three hours performing routine maintenance and supposedly inspecting the brakes, resulting in a substantial bill of aro in my vehicle. The team spent three hours performing routine maintenance and supposedly inspecting the brakes, resulting in a substantial bill of around $650. However, my experience turned sour when, just three weeks later, I was forced to spend an additional $700 at another service center for the same brake problem. To my dismay, the second service center informed me that my front brake was completely worn out, and the rear brake was barely functional. This revelation was shocking and disappointing, especially considering that I had explicitly requested a brake inspection at Groove Toyota. It is difficult to understand how such a significant issue could remain undetected by the professionals at Groove Toyota. This oversight not only led to additional expenses but also raised serious concerns about the safety and reliability of their service. As a customer, I expected a thorough and competent inspection, especially when I had clearly communicated my concerns. Unfortunately, my experience with Groove Toyota was far from satisfactory. It has left me questioning the expertise and attention to detail of their service team. Potential customers should be wary of this and consider other options for reliable automotive care. More

Horrible customer service. The sales team will lie through their teeth, operates with zero integrity, and only puts their dealership first. The Service AND Sales departments ar The sales team will lie through their teeth, operates with zero integrity, and only puts their dealership first. The Service AND Sales departments are unethical, lazy and lack any integrity and accountability. More

Beware! The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, re The repair shop is full of incompetent conmen who gave me back a car with failing brakes. The wiring harness on my car was eaten by squirrels, resulting in $11,000 dollars in damage. When Groove Toyota called me less than two days after repairs began to tell me my car was fixed and ready to pick up, I was surprised by how fast it was done. But when I arrived, I noticed the brake light was on. The repair summary also indicated that they were still awaiting parts to fully complete the repairs to the wiring, but I was assured repeatedly - in writing and in-person - that my car was safe to drive and that the only reason the brake light was still on was that there was a sensor awaiting repair that had no impact on safety or operating the car. The repair summary also indicated that they recommended replacing the brake booster assembly, but when I asked about that, they once again said there was no safety issue. They released the car to me. Again, I was repeatedly told both in writing and in-person that there was no safety risk or operational concerns. So, I drove my car three miles home and immediately reported (in writing) that my brakes felt strange – they were requiring way more force and distance to actually get the car to stop. The techs at Groove Toyota immediately responded and one again told me the light was just an issue with the sensor light, and that there was no safety risk. They also told me the brakes might feel different now as a result of having been bled, but that I’d just have to get used to it. While I felt dismissed, I thought “they’re the experts and they told me my car is safe. Why should I question that?” Until it got worse. Twenty-four hours later, I was pulling out from a parking lot when a car pulled in front of me and despite stomping on the brake with full force, I wasn’t able to stop, resulting in a collision. That’s when the patronizing came in. Despite the documentation, Groove Toyota did not accept any fault. They said that while the brake light was on, the accident was likely the result of my aftermarket floormat (it's a WeatherTech brand, specifically cut for my make and model and had been in my car for 13 months prior to this incident, without issue). Since then, AutoNation and the engineer that was sent out by Toyota Corporate confirmed that there had been brake booster failure. On top of that, they confirmed that the code for brake booster failure was present an hour before Groove Toyota released my car to me. Rather than fix that, Groove Toyota was negligent, ignoring the fact that my brakes showed failure, and gave me back the car. Seth Tenneson, Joe Coursey and Nathanael Sjim at Groove Toyota continue to argue this, sending me condescending and threatening emails, and even initially withholding the brake booster part that was paid for by my insurance, delaying my car actually getting repaired by over a month. The TechStream notes clearly prove that there was obvious signs of brake booster while at Groove Toyota and yet they did nothing. I never received a response back from Groove Toyota's GM or customer experience manager. Rather, I was contacted by their claims management company and offered $1,500 if I would sign a liability release, absolving Groove Toyota of fault. Do not visit Groove Toyota if you want your car actually repaired safely and competently. More

Booked an appointment with the automated system on Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find Tuesday. My appointment was for 11:45, 17th of February. I showed up at 11:30 waited about 5 minutes to be checked in. The service rep could not find me in the system. He said no problem took my name and phone number and said it would be about an hour. Received a text that my car was in for service if I had any questions and it gave me a phone number. I waited about an hour I saw that my car was being worked on. Check the window overlooking the bay and saw that my car was no longer being worked on. Usually I would receive a text that they had finished but I received no text. Went down to the Express Lube desk asked about my car the customer service rep behind the counter could not tell me anything called over another rep pointed to a screen and it said they would be in touch apparently they could not find my car. After about 5 minutes I was back at the desk told him my car was out in the parking lot and then a rep came up and said my car was all done and handed me the write-up. When I brought my Prius in I had a low tire light on the right up said all four of my tires were at 37 lb and that the light would go out after I driven it it's been 4 days the light is still on. All toll from check-in to pick up a little more than 2 hours no text at any time other than the first one just about the worst service I've received from Groove Toyota in the past 3 years. More

Zack was my service person. What a delightful young man. He was on the phone, when I drove in, he immediately acknowledged me. He was very personable, Efficient, and fun to talk with-He certainly knows his He was on the phone, when I drove in, he immediately acknowledged me. He was very personable, Efficient, and fun to talk with-He certainly knows his job, and speaks well of Groove. Everyone should have employees like him! He is a an excellent employee for you! More

Adam Poole one of your top service advisors can’t thank him enough for marking all my service visits easy and enjoyable he knows his Toyota’s and he knows mine better then me him enough for marking all my service visits easy and enjoyable he knows his Toyota’s and he knows mine better then me More