Groove Toyota

Patient and knowledgeable I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were shor I had a very early morning appointment to get my car serviced. I showed up a day early on accident. Even though I was not scheduled and they were short employees that day, they offered to see me so I wouldn't have to drive back the next morning. The problem was an easy fix and I was in and out in moments. Being that this is my first lease, I had a lot of questions about service repairs and my new car. The man at the front end handling service appointments was very helpful and patient in answering my many questions. I left leaving that day in a great mood because of their amazing customer service. More

If you love being yelled at The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The mos The service isn't bad but does not distinguish itself from others. Very average customer service of not a little cold attitude from employees. The most irritating thing is the waiting area. Many TVs are waiting for you with the volume turned up to very loud. If you enjoy having The View blasted at you this is the place for you. There is no safe place, even the "business center". Bring earplugs or headphones. More

Continual bad experience I'm not big on bashing any business, I try to take all bad experiences within context, but consistently for 6 weeks, this experience has only been a o I'm not big on bashing any business, I try to take all bad experiences within context, but consistently for 6 weeks, this experience has only been a one star experience for us. We purchased a used mini van 6 weeks ago, left the lot with it and discovered at home the sliding door wouldn't close. The supervisor on duty said they wouldn't do anything about it. We got in contact with the head sales manager and he was gracious in making it right and fixing the door for us. The car was in their shop for over 12 days. When we finally drove the van home from the dealership, our van overheated and broke down close to our home. We had it towed back to the dealership and they found that they needed to replace the engine and the radiator, which they paid for, again graciously. They took over 2 weeks to fix the car this time, so within 6 weeks of "owning" the car, we had driven it a total of 2 days. We just spent an hour at the DVM only to find out that the dealership had never sent our titlework to them or us (which also took 3 phone calls and different people at Groove to finally help us find the title paperwork). We are very disappointed in our experience and now that our tags are about to expire, we can't drive our van, yet again, or we will be cited. No matter how good a deal sounds, do your research on dealerships and only buy from highly rated, highly recommended places. That's our new philosophy. More

Tired of "misunderstandings" Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't. Very disappointing experience. We've leased two vehicles here, and had three "misunderstandings" about what we were supposed to receive and didn't. The first "misunderstanding" was when we leased a 2015 RAV4 Limited. The map card (a tiny sim card) was out of date. Both the sales rep and the tech rep said a new sim card would be out in the Fall, and if we stopped back after the Fall, they would "scrounge" up a new one for us. When we returned to ask (more than once) if they would do that for us, no one remembered saying anything to that effect and they made it clear that they were not interested in helping us. Our second "misunderstanding" was when we leased the 2016 RAV4 Limited Hybrid. The sales rep and I agreed upon a "not to exceed" monthly lease payment. It was all good until we got into the finance office and then began the "oh, by the way, this doesn't include "gap insurance," etc... Needless to say, the "not to exceed amount" got exceeded. Our third "misunderstanding" was when we paid $400.00 to have a clear mask added to the front and mirrors of our car, only to find out that they didn't "really mean" the whole painted "nose" of the car, just a strip along the hood. We are college-educated business people ourselves. We don't have trouble understanding details. And those who would invite us to become "members of the Groove Toyota family" need to know that misleading customers is not the way to build family relationships. More

Very easy process, car properly priced. The 4Runner that I had been searching for was as advertised and was priced very competitively. The sales and finance department was awesome. The car w The 4Runner that I had been searching for was as advertised and was priced very competitively. The sales and finance department was awesome. The car was delivered detailed and serviced and was ready on time. The Sales person followed up after the sale. Would definitely purchase another vehicle from this dealership More

Honest, trustworthy, and Customer oriented! I had been looking for a fun car to drive on weekends and spent hours with several dealers in the Denver area. Although the level of honesty amoung ca I had been looking for a fun car to drive on weekends and spent hours with several dealers in the Denver area. Although the level of honesty amoung car dealers has gotten better over the years, the old adage about the "used car salesman" rang true until...... In my research, I decided to test drive a Toyota/Scion FRS sports car. My first attempt was with Stevenson Toyota Lakewood since I bought my Lexus right across the street from their Lexus dealership, I was told there "are no FRS's in stock and I should call other dealers to find one in inventory"? What ever happened to "let me find you one"? Then I learned of Groove Toyota and Chad Leach and Dan Taurig and both were like a "fresh breath of air"..In less than an hour, I was able to make a deal and am a happy camper. And being a Senior, and this being my 43 car in my lifetime, trust me when I take the time to write this, no one is paying me to say this! If you want to deal with people that are honest, trustworthy and Customer oriented, look no further than these guys at Groove Toyota. More

Appreciation See this guy Paul if you want result on driving a new or used vehicle, Thanks Paul for everything ill definitely recommend new clients to you See this guy Paul if you want result on driving a new or used vehicle, Thanks Paul for everything ill definitely recommend new clients to you More

Customer Service at Groove is Extraordinary Two years ago I bought a Toyota at Groove. I also bought extended protection from a third party service group. Recently, I had a problem that fell Two years ago I bought a Toyota at Groove. I also bought extended protection from a third party service group. Recently, I had a problem that fell under the extended protection terms. Unfortunately, I didn’t have a copy of the extended protection agreement. A week later, I discovered that I had not met the requirements per the language of contract. I called Groove, expecting to hear, “Not our fault…blah, blah…you’re out of luck. What happened next is the reason I’m writing this. I explained my problem on the service line. Within 15 minutes a manager called me back and apologized for my trouble. He said Groove’s first concern was customer satisfaction. No, Groove couldn’t change the 3rd party contract terms or force them to provide the service. However, Groove would cover me entirely because that’s how they do business! They arranged for the needed repairs by another service company. Groove provided the needed parts at no charge to me and shipped them to the service company in advance. When the service company arrived to make the repairs, they assured me that Groove had taken care of every detail and expense! I have owned more than 70 personal and business vehicles in my career. No dealer has ever provided the level customer care I experienced at Groove – not even close! Groove was competitive on price when I bought my Toyota, but it was their extraordinary customer care that has made me a customer for life. If you’re looking for a vehicle, don’t buy until you talk to Groove. More

Review for Groove Toyota My husband and I were down to two vehicles. Jason Katz and Toyota was the sales team member at Toyota. He was very friendly and down to earth. He had My husband and I were down to two vehicles. Jason Katz and Toyota was the sales team member at Toyota. He was very friendly and down to earth. He had answered some questions over the phone and when I arrived at the dealership, he quickly stopped his other work, and came right out. He was very informative and was never pressuring. He knew that this was a large purchase and kept stressing that we needed to do what was best for us. He could see that we were very split and stressing out about it, but only gave us facts about the car instead of making me feel bad if I didn't buy his vehicle. Brenden Carlson made it extra hard by giving us a very fair/better than normal offer. We ended up going with a different vehicle, which was a better fit for our family right now. I am very grateful that I didn't buy out of pressure, as I would be very very upset right now. In 5 years I think we will be in the place where the 4 Runner will be a better fit. Because of Jason, we will be back to this dealership and they will have our business. I will also recommend them to all my friends and family. Thank you Jason Katz! More

Oil change with rip off Went for an oil change. They told me my 3rd brakelight was out. It would cost $16 for them to replace it. I asked them to step on the brake pedal s Went for an oil change. They told me my 3rd brakelight was out. It would cost $16 for them to replace it. I asked them to step on the brake pedal so that I could verify it was out. It wasn't out. I told him I would step on the brake pedal so he could check and he didn't even wait around to look. Scam, scam, scam! Then, when I tried to,call the number for the service manager that they have listed, it wasn't even his extension. More