Groove Toyota

Do not purchase from Grove Toyota off you want a smooth transaction. I am currently still dealing with what should have been a very easy lease buyout. Instead, I have been unable to register my car. Accord transaction. I am currently still dealing with what should have been a very easy lease buyout. Instead, I have been unable to register my car. According to the DMV, Groove Toyota put the title in their name instead of mine, voiding my current tags and plates. Rather than process a lease buyout, they sold themselves the car, then resold it to me. Sounds incredibly shady, right? I am now driving around in a car that I’m paying for, but doesn’t belong to me. Alan Harrison gaslit me yesterday 12/18 on multiple occasions, telling me that I’m mistaken and my plates are fine as I waited at the DMV for over 2 hours to get temporary tags and find out exactly what they did wrong. I look forward to them fixing this giant problem, but nobody will take accountability or try to fix this mess. I have yet to hear from anyone at the dealership to fix this. If I need to make my way down there and sit in the lobby until someone helps me, I’ll be there Monday. More

Overall experience was great. We worked with Matt, who was the best / easiest sales dude I have worked with. No typical up sell, no xx, still actually enjoyed the experience. We h We worked with Matt, who was the best / easiest sales dude I have worked with. No typical up sell, no xx, still actually enjoyed the experience. We had gone to AutoNation Toyota on Arap, which was horrible, typical sales hustle, no attention to details, my usual experience with a dealer. Matt and team were great, really glad we found them More

Very good experience with Groove Toyota and Byron Fludd was an awesome Sales Rep. He took an ample amount of time explaining details I needed to know about the new Rav4 Hybrid I bought from Groove. He was was an awesome Sales Rep. He took an ample amount of time explaining details I needed to know about the new Rav4 Hybrid I bought from Groove. He was very pleasant to work with and was quick to get back to me with questions or concerns. He gave me all the time I needed to get comfortable in my new car before driving off the lot for the first time. I highly recommend Byron at Groove Toyota to anyone looking for a new car buying experience. More

We would definitely go to Groove again in the future. We had a great experience getting a car there! We had a great experience getting a car there! More

Yousef was very knowledgeable and worked with me to get a new vehicle I could afford. new vehicle I could afford. More

I had an 11am appointment to have my tires changed. Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lu Originally I was told that the appointment would take about an hour so I planned to stay at the dealership. When I got there I was told that since lunch was coming up it wouldn't be done until the afternoon but they could pay for a ride share to and from my hous so I wouldn't have to stay. I accepted the offer and was driven home. I never heard from the dealership. By 630pm I was getting concerned so I called the dealership and the service department was closed. Luckily I was able to get ahold of a sales person who tried to locate my keys and couldn't find them. She said she would look more thoroughly and call me back. She did eventually find them and was told my car was finished but there was an outstanding balance of $100 (which is what I was told the service would cost and I paid for everything I previously had done at the only other time I was there) and that they called me earlier to get it settled but they had the wrong number. There is only one phone number on my account and an email that I have received communication from before but received no contact on either. I asked her what the balance was for and she said the service I got done today. I said that I was planning on paying when the service was completed like usual. She said that I would be able to pick up my car keys from the receptionist before 8:00 p.m. And that I could pay when I got there. So I paid for my own rideshare back to the dealership and the receptionist didn't know what I was talking about. Luckily the receptionist was great and talked to her manager and I was able to get my car and the reimbursement for the rideshare. However, 7 hours is a ridiculous amount of time to change tires and to have to reach out on my own after the service department had closed is really unacceptable. I will not be returning here to have my car serviced. More

Worst dealership ,management I have ever experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacemen experienced Started in May 2024 Today September 1 2024 Vehicle under warranty for radio Diagnostics show radio is in need of a part or replacement no one is in charge No sound system, no communication via telephone, no radio Most of all NO SERVICE from dealership More

I had the best buying experience with Byron Fludd at Groove Toyota. Byron was very knowledgeable on the vehicles he showed me. His professionalism and caring personality made my car buying experience a Groove Toyota. Byron was very knowledgeable on the vehicles he showed me. His professionalism and caring personality made my car buying experience a joy! Thank you again Byron. More

I couldn’t say anything more positive about this dealership or the salesman, Ricardo, I worked with during the purchase of my vehicle. Having my car totaled by a distracted driver and needing a new dealership or the salesman, Ricardo, I worked with during the purchase of my vehicle. Having my car totaled by a distracted driver and needing a new car was stressful enough, then having to deal with several unpleasant experiences with other dealerships was discouraging to say the least. Ricardo talked through a few vehicles, different options, packages, etc., and gave me time to think things through. He was the best, non-aggressive salesman I’ve ever worked with, which is why I would 10% recommend this dealership and him to absolutely everyone!! If you are looking for a car, but don’t know exactly what you need, he is the one to ask for!! I would give him and this dealership 10 stars if I could!!!! More

Didn't have a great experience. I bought a pre-owned vehicle @groove just a few months ago for $28,000 . Trying to get into a different vehicle and they offered $19,000 on the same I bought a pre-owned vehicle @groove just a few months ago for $28,000 . Trying to get into a different vehicle and they offered $19,000 on the same vehicle. It took two days and multiple sales people to even get that number. This is why people hate buying cars. Not doing my service or purchasing another car from Groove. More