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1,769 Reviews of Groove Subaru - Service Center
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June 25, 2023
Excellent, customer first service. Trent communicated effectively and was aware of my schedule, making sure my vehicle was finished ahead of schedule. Trent communicated effectively and was aware of my schedule, making sure my vehicle was finished ahead of schedule. More
by ZWOLFEL
Verified CustomerEmployees Worked With
June 24, 2023
Brett is great! He has been helping me for the last 24 years! Thanks Brett! He has been helping me for the last 24 years! Thanks Brett! More
by llonepine
June 23, 2023
Always easy to schedule an appointment, quick service, and very friendly. I've never had any issues or got bills for things that weren't needed. and very friendly. I've never had any issues or got bills for things that weren't needed. More
by tb
Employees Worked With
I don't remember, everyone I've encountered has been nice
June 23, 2023
I worked with Josh and the team and they were very communicative and got my service done quickly and professionally. communicative and got my service done quickly and professionally. More
by seanit
Employees Worked With
June 21, 2023
They were very efficient and the work was done quickly. I was using a service special coupon and I admit that I didn't understand the final cost, but that was my fault and will pay better attention next ti I was using a service special coupon and I admit that I didn't understand the final cost, but that was my fault and will pay better attention next time. More
by russellkpierce
Employees Worked With
Joshua?
June 21, 2023
Tawnya kept me informed of next steps throughout my service visit. I appreciate she sent texts, called and left me a voicemail to ensure I had updates in whatever way suited me best. She also offered m service visit. I appreciate she sent texts, called and left me a voicemail to ensure I had updates in whatever way suited me best. She also offered me solutions for the future with my tires, empathized with the stress of my situation and made me feel like I would be taken care of well. Her confidence inspired trust and she was nice to chat with me while I had a short wait to pick up my car. I found her to be professional, friendly, and helpful. More
by aranderson30
Employees Worked With
Tawnya
June 21, 2023
Mechanic made a serious dumb mistake. I contacted Matt Cooper by voice mail on 6-10-23 and received no response. I contacted Brian Olson on 6-13-23 in response to a Groove text. I ask I contacted Matt Cooper by voice mail on 6-10-23 and received no response. I contacted Brian Olson on 6-13-23 in response to a Groove text. I asked him to call me. I never heard from him. I will contact the service Managers again. I will not drop this issue so someone needs to talk to me and take some responsibility for the mechanics mistake. If necessary I will proceed up the chain of command. More
by shirleyctaylor
June 21, 2023
The staff were are very helpful and efficient in everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a v everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a very special surprise for their great service. Thanks for asking for my experience with your staff keep up the good work More
by Joan
Employees Worked With
Other Employees :
Matt Cooper
June 20, 2023
I knew what car I wanted and they had one on order. They held it for me with a deposit . It arrived earlier than promised, and I picked it up with no problems . They held it for me with a deposit . It arrived earlier than promised, and I picked it up with no problems . More
by cshuisinga
Employees Worked With
