Groove Subaru - Service Center

Everybody was friendly and professional. I would recommend them to anyone. I had a good experience. I would recommend them to anyone. I had a good experience. More

Brett kept me regularly, on a weekly basis, updated during me car’s three month length battery journey. during me car’s three month length battery journey. More

Sophia was great and provided timely updates. The service was completed in one day which was much appreciated for the added brake replacement. The service was completed in one day which was much appreciated for the added brake replacement. More

A week-long series of wrong communications from Groove, while my car was in the shop, starting with their sending me someone else's diagnostics but not realizing it until later, with v little in the way of while my car was in the shop, starting with their sending me someone else's diagnostics but not realizing it until later, with v little in the way of "Oh, sorry." I've been coming here for 20+ years, and it's always been OK, sometimes better, sometimes a little less good, the usual that one would expect. Now, however, the main problem seems to be that their internal system of communication between departments is dodgy and haphazard, so information that is supposed to get to the customer is preceded by a form of broken telephone at their end. Consequently, the customer is told things: late, wrong, not at all. The service dept doesn't seem to have much awareness that every one of their customers is a potential sales customer in the future. At one point, because my service advisor had left early for the day, I tried to call to convey some needed information. Eight attempts later, no exaggeration, ( 2 disconnects, several more with a live person sending me to voicemail though I said I needed to talk to an actual human, and the best - a young man saying he wouldn't walk over to the dept across the pavement to convey msg) I gave up. Maybe permanently. More

I always appreciate the personal attention and support I receive at Groove Subaru. I have had the pleasure of being supported by Haley in the past and she always goes the extra mile to ensure a high quality receive at Groove Subaru. I have had the pleasure of being supported by Haley in the past and she always goes the extra mile to ensure a high quality service experience! More

Survive guy was awesome hope to have him again next time. Very knowledgeable and kind! Very knowledgeable and kind! More

Sophia was attentive, honest and solved a big problem. Followed up on the problem even when she was out of town. Followed up on the problem even when she was out of town. More

Worst dealership I’ve ever encountered. Matt, their service manager is a coward and a liar. They are dangerous there- twice they had my car for a week and didn’t repair anything. I would RU Matt, their service manager is a coward and a liar. They are dangerous there- twice they had my car for a week and didn’t repair anything. I would RUN, not walk away from this dealership. More