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Groove Subaru - Service Center

Englewood, CO

4.6
1,770 Reviews

1,770 Reviews of Groove Subaru - Service Center

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July 21, 2023

Oil change and inspection. In and out without a problem. Waiting area is clean and lots of room. More

by regmanrocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Ron Baca went out of his way to connect me with a technician for Solterras. He was very helpful More

by NANCYATURTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Professional, kind, communicative staff - checked in with me at every step of the process, explained when I had questions and took excellent care of my car. I would use again definitely More

by mstruble0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared
July 20, 2023

I identified damaged weather stripping on my doors 4 hours after driving the car off the lot and was quickly directed to submit a claim to Subaru Warranty. Disappointing. More

by b5hebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Stanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

They took care of a problem they had not seen before. Haley was very informative and professional with us. More

by marshall15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

I think there is room for improvement in some areas. I want to feel like as multiple Subaru owner that I'm getting the best value of my time and money in keeping my car in top shape. More

by jason.chaousy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Groove Subaru responded

Thank you for the feedback! We appreciate your support of Groove Subaru! This is Brian Olson and I am the Service Director here. Would love to get some more feedback on the areas we can improve in. You can email me at bolson@grooveauto.com or call me at 303-789-6415. Thank you.

July 18, 2023

The inspection on my car was rushed and in turn caused me to find out I had multiple issues with the car a week later at another shop when I had a flat tire and they did an inspection More

by colorado23443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
July 18, 2023

I was very happy with the service. The scheduling and pickup and dropoff were very helpful. More

by bradtepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2023

Always friendly staff! Great service! However had to reschedule after already showing up at 8am due to not having the correct staff for the service. Would have been nice to More

by JLAFFINAVILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Groove Subaru responded

Thank you for your feedback! I am sorry that we weren't able to honor the original time and missed letting you know. Time is valuable and I understand how frustrating that can be. My name is Brian Olson, and I am the service director here. Please reach to me at bolson@grooveauto.com or 303-789-6415 so that we can correct this. Thank you!

July 18, 2023

Tawnya was great per usual! Nice, fast service and great communication from her as well! Always looking out! More

by Cierra Blowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawnya
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