Groove Subaru - Service Center

Work completed in a very timely manner. All employees were friendly and professional! Trent did a great job of explaining everything to me. All employees were friendly and professional! Trent did a great job of explaining everything to me. More

Every employee (and MANY who helped me after initial sale) I came in contact with when I just stopped by to ask a question were very helpful and pleasant even though I was a discombobulated wreck with sale) I came in contact with when I just stopped by to ask a question were very helpful and pleasant even though I was a discombobulated wreck with all the new technologies. Now that I able to use this new technology enjoying my 2024 Subaru Crosstrek. Previously I had a Ford Escape for 13 years and a Ford Explorer for 22 years. Chose to check out your dealership due to good Subaru rating and glad I did! Wish I could remember names of all the sales people I came in contact with when I just stopped by to as questions . Didn't know people at a car dealership could be so nice. Thank you. More

Adrian was professional. The entire team made the purchase easy and expedited in a timely manner. The follow up service with Alex in explaining the features of my Forrester The entire team made the purchase easy and expedited in a timely manner. The follow up service with Alex in explaining the features of my Forrester was also helpful. More

Brett is probably the only reason I use this dealer ship. He cares about the customer. He cares about the customer. More

It was a smooth process. I did not have any appointment just walk in but they were able to accommodate me. Thanks! I did not have any appointment just walk in but they were able to accommodate me. Thanks! More

The crew was more interested in their breakfast burrito order than assisting customers. When I was helped, it was curt and brief. There was no attention to what my needs were just how they could push me ou order than assisting customers. When I was helped, it was curt and brief. There was no attention to what my needs were just how they could push me out the door as fast as possible. When I got my inspection report back, they did not walk me through it to help me understand what any of it meant. When I got in my car, I found an envelope with a generic offer to by my car based on the Kelley Blue Book appraisal. There was no personalized touch. This made me feel like this dealership did not care about me as a customer but just saw me as an easy transaction. I have been going to this dealership to get my car serviced since I bought my car, but this last visit was a big turn off. I will not be coming again, and I have shared with family and friends my experience. More

Sophia is Excellent. So nice to find an employee at a dealership who excels at customer service. Sophia’s excellent customer service has made us Groove Subaru customer So nice to find an employee at a dealership who excels at customer service. Sophia’s excellent customer service has made us Groove Subaru customer forever. More

From purchase to service, We have always feel well taken care of at Groove Subaru. care of at Groove Subaru. More