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1,773 Reviews of Groove Subaru - Service Center
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September 12, 2023
Everyone there is professional, efficient and effective. I truly appreciate their attention to detail and friendliness. I truly appreciate their attention to detail and friendliness. More
by Pleased buyer
Verified Customer
September 11, 2023
Great service, super helpful. Rachide went above and beyond. Will be returning to this dealer for everything due to our great service. Rachide went above and beyond. Will be returning to this dealer for everything due to our great service. More
by lacyroselyons
Employees Worked With
September 11, 2023
I paid for windshield replacement when I bought my 2022 ascent. I called groove Subaru multiple times to get it replaced and was told to call multiple different places to file the claim. Finally went into ascent. I called groove Subaru multiple times to get it replaced and was told to call multiple different places to file the claim. Finally went into the dealership because my hatch broke within the first year and the sales manager asked the service manager to help me. They replaced my windshield but it had a 3 inch scratch across the middle bottom of the windshield. Noticeable immediately. It was inside the glass. I asked them to fix it. They took my car for another 2 weeks and replaced it. They gave me a free rental car but overall had my car for 3 weeks. They left me with an empty tank of gas, my car was dirty on the outside, and there were glass shards inside my car on the dash, floor mats, and seats. More
by katebossman
Employees Worked With
September 10, 2023
Nice and professional staff. Reasonable wait time. Clean waiting room. Easy to find. Complementary car wash. Reasonable wait time. Clean waiting room. Easy to find. Complementary car wash. More
by pamcirin
Employees Worked With
September 10, 2023
I received a warm welcome from the service team and I was very pleased and impressed with the concern and efficiency of the maintenance and management staff who assured the maintenance and care of my vehicle very pleased and impressed with the concern and efficiency of the maintenance and management staff who assured the maintenance and care of my vehicle was accomplished well to my satisfaction. More
by JIMTHURMOND6
September 10, 2023
On time, service was quick. Josh explained everything very well. Went over what would be done at next service appointment. Josh explained everything very well. Went over what would be done at next service appointment. More
by KTCRS730
Employees Worked With
September 09, 2023
I had an appointment Monday, Tech update, fixing a sun roof seal, and figure out the power draw that killed my battery. The car didn't even get into the garage until Friday. An entire week without a vehic roof seal, and figure out the power draw that killed my battery. The car didn't even get into the garage until Friday. An entire week without a vehicle is not okay. Why bother having an appointment? And battery I was told "that's just how they are". More
by mwoodring85
Employees Worked With
September 09, 2023
I had a 6-month service Thursday (9-7-23). This morning I went into my garage and there was a large pool of oil. I had to spend my Saturday getting my car to Groove to be corrected!!! NOT PLE This morning I went into my garage and there was a large pool of oil. I had to spend my Saturday getting my car to Groove to be corrected!!! NOT PLEASED AT ALL!!! More
by fmf3md.txm
Employees Worked With
