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Groove Subaru - Service Center

Englewood, CO

4.6
1,773 Reviews

1,773 Reviews of Groove Subaru - Service Center

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September 24, 2023

Great experience. Everyone was so helpful. They checked our Low Tire Pressure warning light, filled the tires, and all was good. We also got additional information reg More

by DILLMANME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

The folks in the service department are just great! So caring and they sure make you feel special! More

by lindgren0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2023

Great service. They kept me up to date on status of repair. Love the free Uber car ride More

by BRIANPDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

My experience was better than average. They listened to what price and terms I wanted and made it happen. More

by rcox7210
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Jenkinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

The service team was thorough, informative, provided good communication, and customer service. (What if I can say what I wast to say in less?) More

by rknapp5440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane
September 22, 2023

Always meets/exceeds my expectations! Repairs came in day early and under expected charges. Great service! More

by bterrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

I really like working with Brett Tossie. I think he is an asset to your service department. I’ve had a lot of issues with my Subaru and I trust Brett’s experience and his way of explaini More

by JMBCASSIS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I try to stick with Brett.
September 21, 2023

Good customer service; pleasant and helpful staff; honest review of problems found with the car More

by jrohyos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

I loved that they gave me a complimentary Lyft back to my house and again to pick up my car (especially since the service only took a couple hours). Only thing is, the communication between the person who ch More

by jmlxyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

Everyone is very friendly, but appointments literally don’t matter. I drop my car off first thing every time and it always takes at least 5 or six hours to get back for something as simple as an oil chan More

by Hummel87j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Groove Subaru responded

Thank you for your feedback! We appreciate you taking the time to let us know how we did. I am sorry that we did not meet your expectations. Please reach out to our service manager Haley at hblouch@grooveauto.com or Brian at bolson@grooveauto.com as we would like to chat about your visit.

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