Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,872 Reviews of Groove Subaru - Service Center
Sort by
November 15, 2024
It was as always a great experience. Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional More
by lalafam5
Verified CustomerEmployees Worked With
November 15, 2024
It was a good experience other than about 20 mins before my appointment I got a call stating that I would be like an extra 2 1/2 hours like the first appointment I have here . Seem to be a constant issues w my appointment I got a call stating that I would be like an extra 2 1/2 hours like the first appointment I have here . Seem to be a constant issues with this location. They did offer me a free Lyft to get home because of the delay and were very helpful and nice during the interaction with the staff More
by daiziecunningham1
Employees Worked With
November 15, 2024
So I’m not one to usually leave reviews but the Service Department keeps asking for my feedback so here goes… I just moved to the area and this was my first visit to Groove Subaru. I brought my Crosstre Department keeps asking for my feedback so here goes… I just moved to the area and this was my first visit to Groove Subaru. I brought my Crosstrek in for a problem with the remote start system. I was pleasantly surprised that their first available appointment was the next day and I think they did fix the problem so kudos there. Since there was a Subaru TSB out addressing the problem with a straightforward fix requiring an average of 0.4 hours, I expected this to be fast. They insisted up front that they needed the car for 24-48 hours which was a bit inconvenient but I agreed to it. After blowing through the 48 hour estimate with numerous vague “we’re looking into it” type updates, they ended up keeping the car for almost 5 full work days. That would have been one thing if the problem was really complicated, instead, the fix was as per the TSB and my receipt listed a total 1.3 hours of tech time. So 5 days to get around to 1.3 hours of work… not impressed. Also found their prices very high. $96 for an oil change (I’ve paid $75 at Subaru dealers in both Ft Collins and Loveland in the past 6 months) and they wanted $70 to change a cabin air filter which the Groove Subaru parts department is selling online for $16.82. Paying over $50 for the 2 min of labor to install a new filter is an absolute rip-off. Since there are several other Subaru dealers and independent shops specializing in Subaru’s in the area I’ll be checking those options out before going back to Groove. More
by CRR
Employees Worked With
Service Dept
November 14, 2024
Great experience! Enjoyed the waiting room area with the coffee and snacks. Always appreciate honesty and not finding these to fix that don’t need to be. Which I felt Enjoyed the waiting room area with the coffee and snacks. Always appreciate honesty and not finding these to fix that don’t need to be. Which I felt honesty was provided. More
by jac d
November 14, 2024
Didn’t get the service that I asked for, had to keep advocating for what I wanted. advocating for what I wanted. More
by rebecca39
Employees Worked With
November 13, 2024
Good service and responsive. They made this an easy process even though I have to come up from Monument CO. They made this an easy process even though I have to come up from Monument CO. More
by chris@arcarese.com
November 12, 2024
Timing of service was on schedule, yet upon picking up the vehicle the tires were significantly over inflated. the vehicle the tires were significantly over inflated. More
by Matt.mandarich
Employees Worked With
November 10, 2024
Service Rep. (young blonde girl) knew an amazing amount about my Subaru Crosstrek. Very impressive BUT your oil change pricing is way too high. Wish I’d known ea (young blonde girl) knew an amazing amount about my Subaru Crosstrek. Very impressive BUT your oil change pricing is way too high. Wish I’d known earlier. More
by tombradow
Employees Worked With
Young knowledgeable blonde girl was excellent.
