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Groove Subaru - Service Center

Englewood, CO

4.6
1,872 Reviews

1,872 Reviews of Groove Subaru - Service Center

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November 20, 2024

I specifically ask to work with Sophia every time. She very friendly, and knowledgeable about what needs to be serviced. I don't feel tricked in to agreeing to a service. Great waiting area, too! More

by knorwood0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Josh in the service department provided good information as to the condition of the vehicle, what needed immediate attention, the time it would take, and pricing. He was spot on with the time, so much so t More

by SUSANE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

I had a truly awful service experience. While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions More

by Ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia Blouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

I've been coming to this dealership for more than 20 years! I used to wait until Brett Tosie was available (a Subaru AND customer service expert), but now I receive the same exceptional, amazing service More

by anitsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in parts
November 19, 2024

Unable to diagnose my issues, and did not give reasonable solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems More

by tjarmuzi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia Blouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Exceptional customer service from Haley. We will continue to bring all of our vehicles to this dealership! Thank you More

by rfensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Very quick and easy! Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it More

by KATSLIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Great in explaining my Subaru's issues and followed with great service and kept me informed of issues and progress of service repair status. More

by UOFMN60
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lane Mordja
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Ron Baca kept me informed daily and provided good explanations of work needing to be done. Appreciated the car wash upon completion. More

by PaulaWhittemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

I've had problems with them in the past, but Chris, who took care of my car, did a great job very quickly and even washed it for me which in previous services they wouldn't do. He was also very patient abo More

by eileenkeator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not on here