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Groove Subaru - Service Center

Englewood, CO

4.6
1,872 Reviews

1,872 Reviews of Groove Subaru - Service Center

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December 13, 2018

Took over 2 hours to replace a flat tire under warrenty It took over 2 hours to fix a flat tire. I got my tires replaced recently from the Denver South Broadway location. About 1 month later my tire had a More

by Seanpmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not get the employee name, but my issue isn't with him, it's with the amount of time it took to fix a tire
Dec 13, 2018 -

Groove Subaru responded

Sean, thank you for bringing this to our attention. Please reach me directly at (303) 789-6461, or email me at rfarnett@grooveauto.com so we can resolve this. Thanks!

September 26, 2018

Easy, informative, helpful He answered all my questions and filled me in on how to use all the features available and how to connect aux items such as cell phone, CD player, ho More

by Subaru2018
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brendan Hancock
Oct 01, 2018 -

Groove Subaru responded

Thank you for spending the time to understand all of your new Subaru's new features and options!

September 24, 2018

Total commitment to what our needs were today Our representative was there to show us all the features of our vehicle and answered every question that we asked. The measure of someone like this ar More

by Jmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Hancock
Oct 01, 2018 -

Groove Subaru responded

Thank you for taking the time to learn more about your new Subaru - we are always here to answer any further questions as they arise!

September 01, 2018

Groove Used My Car for Personal Errands & Did Not Fix Issue TLDR: Groove didn’t finish fixing my car on time for a trip despite assurances that they would, after additional time they still didn’t fix the issue, More

by SubaruWRX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rashide
Sep 03, 2018 -

Groove Subaru responded

Ben, thank you for bringing this to our attention. It sounds like there is an issue with the the diagnosis of your Subaru as well as the professionalism of our service team. We would like to help make this for you. Please contact our General Manager Robert to see how we can remedy this situation. You can reach him directly at (303) 789-6461, or email him at rfarnett@grooveauto.com. Thanks!

August 31, 2018

A great experience! Super technical demonstration from Brendan this afternoon. He made time for me on my schedule. You can tell he enjoys helping customers. He is very en More

by M Eden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Hancock, Rolly Hepinstall
Sep 03, 2018 -

Groove Subaru responded

Thank you for sharing your feedback about Brendan and the Subaru Love Encore program. We are glad to hear you got a lot out of it!

August 06, 2018

Jeremy I called Groove as I visited there for twice for service when I was in Lakewood. Excellent service. I called today to get lease information as I’m mov More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Horwath
Aug 13, 2018 -

Groove Subaru responded

Elizabeth, thank you for reaching out and working with Jeremy. We are always here to answer your Subaru related questions!

June 07, 2018

Features Explanation Brendan was extremely helpful in defining all of the features of my new Subaru. Cool guy, insightful, patient, and even threw in a free car wash! More

by Nhegyesi7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Hancock
Jun 11, 2018 -

Groove Subaru responded

Thank you for working with Brendan to learn more about your new Subaru with the Love Encore program!

June 03, 2018

Service center disaster I took my STI for recall, and had wires hanging under passenger dash, one being the floor light which was not able to took back in, for the clip unde More

by Subie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff
May 17, 2018

Outback Technology class Brendan Hancock conducted an excellent Technology Class on our Outback. Very informative. Brendan covered every aspect of operating our Outback. H More

by JetPilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cassin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Hancock
May 21, 2018 -

Groove Subaru responded

Thank you for working with Dan and Brendan to get and learn more about your new Subaru Outback!

April 18, 2018

Informative re-delivery session! After taking our new Impreza home, Brendan reached out to tell us about a service Groove Subaru offers to help customers learn about all the advanced More

by JF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Giordano, Brendan Hancock
Apr 23, 2018 -

Groove Subaru responded

Thank you for taking the time to review our sales and follow up process: we are so glad to hear you were able to take advantage of the Subaru Love Encore presentation Brendan. It's super helpful and you get rewarded for coming in too!

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