Groove Subaru - Service Center

I brought my Outback in for the 60,000 mile service. A few weeks later, while putting windshield washer fluid in, I noticed there was only 1” of coolant in the receptacle. How does that get missed if you few weeks later, while putting windshield washer fluid in, I noticed there was only 1” of coolant in the receptacle. How does that get missed if you are doing a 60,000 service? It makes me wonder what else was missed. More

Please avoid this dealership at all costs if you value your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given a rental at all for 100% warranty repairs, and they installed the wrong tires, but that's besides the point of this bad review). The car seemed fine when I got it back, but a couple weeks later, when I went to leave a parking lot, 100% of the gasoline leaked out, due to Groove not properly re-attaching a fuel line. By some miracle the car had been sitting there for a few hours and wasn't hot, so no fire happened. If the fuel line had popped off while the car was hot or on the road it would have burst into flame. I have repeatedly tried to speak with the service director Brian Olsen and the general manager Brenden Carlson but they refuse to answer some basic questions about how they will make sure their employees don't nearly kill other customers. I am hoping Subaru of America revokes their dealership license when they hear of this and their lack of professionalism and follow up. Serious changes need to be made to ensure this does not happen to someone else. More

Recently my car was here for a failure to start without a check engine light. They looked the car over and told me it was a faulty engine harness (at barely 100,000mi) and also told me warranty would not cov check engine light. They looked the car over and told me it was a faulty engine harness (at barely 100,000mi) and also told me warranty would not cover it. I let it slide though I thought that was outrageous, I nearly called the warranty place myself cause I had a feeling the guy was lying to me. The guy at Groove told me it would be 3-5 days for the part and a day of labor and he’d sponsor one day of a rental. Cool. Fast forward, it took 11 days to complete and the rental is now double the price I originally intended to spend. Not only that, but I never received updates or pictures that they told me they had sent. Plus looking in my hood yesterday I noticed they didn’t even install my battery tie down cover that they invoiced me for. Makes me wonder if they actually fixed my engine harness or just pulled some wool over the eyes. Either way they unplugged my dash cam when they didn’t have to. I have an OBDII splitter that gives them an open port to access. Overall I think my willingness to trust them was also foolishness to get screwed over. More

This dealership has gone completely downhill. I had my car serviced at the end of May and after it was vibrating at speeds of 60mph and higher so I was told to bring it back in.I had to wait several weeks car serviced at the end of May and after it was vibrating at speeds of 60mph and higher so I was told to bring it back in.I had to wait several weeks for a Saturday appointment. When I got there I was told they didn't have time to service the car or that I could wait six hours so I asked why. They were rude and nasty and laughed in my face when I tried to have a civil conversation and figure out if there was a misunderstanding because when I booked the appointment I was not told it would be a six-hour wait. They bullied and provoked until I lost it and left. As a minority woman I felt they were overbooked and saw me as an easy target to bully and force out the door. I would never recommend this dealership to anyone. This dealership discriminates and bullies innocent customers and it's not okay. I had an appointment and I was treated so horribly when they said they wouldn't honor it and I asked why (which I had every right to ask). Their GM doesn't care and they need to be held accountable for treating customers so poorly. Shame on Brenden Carlson for condoning and enabling this behavior. It was reported to him via several channels and he is not willing to resolve this fairly--I don't want to go back to this dealership because I don't feel safe there nor do I trust them with my Forester XT. More