Groove Subaru - Service Center

Our 2017 Forester transmission suddenly, with NO warning broke. Ron took our frantic call, arranged for the tow truck . Once the car arrived at Groove, he called and told us that the transmission needed to broke. Ron took our frantic call, arranged for the tow truck . Once the car arrived at Groove, he called and told us that the transmission needed to be replaced, etc. He kept us informed and even though the Subaru Assist agent told us we had to pay for the tow, Ron told us that since we had the extended warranty, to call Subaru Assist and ask for reimbursement. We were reimbursed. Thank goodness we had the extra warranty to cover the transmission charges. Ron kept us informed and was helpful and we still are all 'befuddled' as to why the transmission broke with such low mileage. Hopefully Subaru can do an investigation. More

Very easy to work with and very customer focused. Great communication from their entire team. Great communication from their entire team. More

I had a very good experience at Groove over this past two weeks. Here are the great points: Haley was very personable and communicated well with me. I expected a hassle over a warranty issue for my seat cove weeks. Here are the great points: Haley was very personable and communicated well with me. I expected a hassle over a warranty issue for my seat cover, and it went completely smoothly. I got a very nice loaner vehicle. The team accommodated me even though the coupons were expired. The prices for my service were not cheap but seemed reasonable. My only issue was when a link was sent for my services completed, the charges were overstated, and that's a concern. It just caused some extra unneeded stress. Haley quickly corrected the matter. Thanks! More

This past visit went really well unlike the previous 2. Brett was attentive, actually listened to my concerns and addressed them all with detail and follow through. I hope to only work with him moving forw Brett was attentive, actually listened to my concerns and addressed them all with detail and follow through. I hope to only work with him moving forward. More

Very courteous and customer/client experience at this dealership is always seamless and excellent. Everything works as expected and everyone is efficient and kind to get the work done and very communicat dealership is always seamless and excellent. Everything works as expected and everyone is efficient and kind to get the work done and very communicative More

The work was really good on my car and the person I worked with was helpful worked with was helpful More

Went in for a front end clunk. Ended up being the tire shop just didn’t tighten down a wheel so they get points for being honest. Marked up that I needed a cabin air filter for $70 Ended up being the tire shop just didn’t tighten down a wheel so they get points for being honest. Marked up that I needed a cabin air filter for $70 (complete scam to drop the glove box and pull it out and swap another in but that’s how dealers go. Actual problem was solved though so I’m happy. More

I had the best service experience, my car was very well taking care of, Calin Lents and Haley made feel very comfortable about servicing my car here at Groove, I felt like if I was at home, they both expla taking care of, Calin Lents and Haley made feel very comfortable about servicing my car here at Groove, I felt like if I was at home, they both explained to me and advised me on what my car needed, the service was completed in timely manner and both Colin and Haley were very professional they went above and beyond to help me, I am very great full and lucky that got the opportunity to work with Colin and Haley. Thank you very much and I will see you next time my car needs anything else More

Very professional and courteous. They go the extra mile to help you and to make sure your vehicle is running right. I wouldn’t take my vehicle anywhere else for service. They go the extra mile to help you and to make sure your vehicle is running right. I wouldn’t take my vehicle anywhere else for service. More