Groove Subaru - Service Center

Unacceptable This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and app This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and apparently people here don't recall what was discussed and frequently lose their memory. Tried calling and leave messages but no one returns my calls. Plus I got sent to 5 other people before being sent to voicemail. My car was held for three weeks to do an inspection and fix a wiper. We told the service department to do several other fixes but they didn't remember us telling them.Seriously? Glad I didn't pay for a rental car or I would have sent the bill to the dealership. Even got into an argument with the service department about who was right! Just flat out unacceptable, would never recommend anyone here. More

Great service department Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience More

incompetent, irresponsible, unprofessional Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit a Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit and prolonged the fix. More

Service dept are morons Sent my car to get fixed. They can't tell me what's wrong with it they don't return phone calls including Jason the service manager. They just conti Sent my car to get fixed. They can't tell me what's wrong with it they don't return phone calls including Jason the service manager. They just continue to throw parts on your car and give you a bill until they finally figure out what part fixes it. The 100 dollar diagnosis is a joke. DO NOT SEND YOUR CAR HERE FOR REPAIRS THEY WILL RIP YOU OFF!!!!!! More

Ruined my car During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not fix it. They will not answer my phone calls. SHAME ON THEM. They will not admit they ruined my 2004 Outback. First off, Groove maintained my car beginning of 2004 from mile 25082,invoice# 208508. They replaced the valve cover gaskets at 48,878 miles, invoice 245196. At 104,000 they leaked again due to poor service of not honing the metal on the heads. At 104,000 miles invoice# 144128 . Then they replaced the timing belt and idler pulleys and fuel pump and water pump. Then they said my center differential was bad. I didn't think so. Because I had not experienced any problems with turning and driving the car. But, I let them do it anyway. I wanted to see the parts but they threw them away and couldn't show me. OOps they said. The first day, the first intersection that I drove after they made the repairs my car experienced problems of a bad differential. I took it back after 3 blocks of driving it and they wanted me to pay another $385.00 to look at it again. I just paid $2095.41!!! I just drove it off the lot!! After 23 hours of another dealers time to investigate my car the problem is still there, Groove ruined my car. These people are not trust worthy. They made my car NOT safe for my family to drive it. I try not to put my kids in this car any longer if I can't help it. If you have a problem with their service they will delay you so your warranty time goes away then they don't have to help you. This type of bad service goes all the way to top with the General Manager Robert. Groove Subaru is dodging the fact they wouldn't return my phone calls and assist me.. I waited another 7 months to resolve this. I have limped my car along another 40,000 miles since the original problem occurred . Since this problem came about the power transfer issue is now affecting my motor. This car has operated in an unsafe manner since they worked on it. We can't leave the metro area any longer with this car. It is very shameful the way Groove Subaru is not telling the truth on this matter. I was a nice guy. I tried to be patient and wait for them to call me. I am Truly amazed that a dealer can get away with this kind bad service. They ruined my car. Period. Flat Irons Subaru agrees with me that something bad happened to the repair Groove subaru did. They couldn't figure out how to fix it after 23 hours of work. Flat Iron subaru even sent my car diagnostics to Subaru of America. It is really sad that GM of Groove is not telling the truth in this matter. I will stand behind my retelling of these events. BIG companies like Groove shouldn't get away with the type of service. Therefore I cannot mark the resolved box. There is no honor in what the GM of Groove is saying. Very sad. He returned one phone call when Flat Irons was assisting me. When Flat Irons couldn't fix the problem Groove would no longer return my calls. When the car needed to go back to Groove GM Robert would not answer my phone calls. His untruths on this matter is shameful. More

I brought my WRX in to find out why my right front tire was wearing different than the other tires and a noise was coming from that tire/wheel. I was told my 2010 WRX needed over 1800.00 in front end repa was wearing different than the other tires and a noise was coming from that tire/wheel. I was told my 2010 WRX needed over 1800.00 in front end repairs including bearing and cone replacement. I decided to get a second opinion and when I took it to a local repair shop (Ralphs) they informed me that the problem was that the tire in question was flat. I couldn't tell because they are blizzak run flat tires and you can't tell by looking at them and for the most part the car handles fine. I was charged $158.00 for repair, rotation and alignment..Thank you Ralph's for being an outstanding service shop. Hard to believe, car is working great and I will bad mouth this place every chance I get. I own a large company in the area and I amazed that places like this still exist..hopefully not for long. More