Groove Subaru - Service Center

I’ve been in the shop multiple times in the past two years and still haven’t had everything repaired. I leave with one problem fixed, only to have two more pop up. I’ve had to come back twice for servic years and still haven’t had everything repaired. I leave with one problem fixed, only to have two more pop up. I’ve had to come back twice for services that were not preformed correctly. Go somewhere else! More

Rachide was very helpful and assisted me in getting my diagnostic completed. He is always very easy to work with. In general, the service team is great. diagnostic completed. He is always very easy to work with. In general, the service team is great. More

My service adviser was pleasant, professional and I actually felt she cared and was interested in her customers/clients and her job. That doesn’t happen today so management must be doing something rig actually felt she cared and was interested in her customers/clients and her job. That doesn’t happen today so management must be doing something right! I will definitely use Groove for future services. Brock was also helpful. Compliments to Groove More

Ilyana did a great job. The service was excellent as well. My only minor complaint was that I was unprepared for it to take six hours to change the oil, rotate the tires, an The service was excellent as well. My only minor complaint was that I was unprepared for it to take six hours to change the oil, rotate the tires, and complete the 30,000 mile check which was fairly simple. More

Great service and friendly and very helpful in explaining what needed to be done on the car what needed to be done on the car More

Poor communication and customer service. Many unfulfilled promises and they want me to pay for what is now broken but wasn't broke before they seviced my vehicle. It took almost two months Many unfulfilled promises and they want me to pay for what is now broken but wasn't broke before they seviced my vehicle. It took almost two months to get my vehicle back for warranty repairs. More

Having had several Subarus purchased from Grove Subaru, I have only experienced excellent service. service is always done correctly and if there is a problem, it is always remediated quickly. have only experienced excellent service. service is always done correctly and if there is a problem, it is always remediated quickly. More

Haley was extremely helpful and attentive. The whole visit was pleasant and I plan to return for all future services The whole visit was pleasant and I plan to return for all future services More

Nice courteous people. The new guy from Buffalo whose name Was my service provider and did a good job The new guy from Buffalo whose name Was my service provider and did a good job More

Haley and her team provided nothing but excellence! They went over and above my expectations and I sincerely appreciate the quality of services I received. I will definitely be a returning customer. They went over and above my expectations and I sincerely appreciate the quality of services I received. I will definitely be a returning customer. Thank you Haley!! More