Groove Subaru - Service Center

Great customer service Anne is an awesome customer service representative. She went out of her way to make sure I had everything I needed from the courtesy car to the the ex Anne is an awesome customer service representative. She went out of her way to make sure I had everything I needed from the courtesy car to the the extra gas card she sent me. Very pleasurable experience and I will definitely use her services in the future. I travel over an hour to go to groove subaru all because of Anne. Thank you so much. More

Anne Chacon Anne was very informative and very professional. She answered all my questions to a tee!! What a fantastic person to have on your team! I am a store m Anne was very informative and very professional. She answered all my questions to a tee!! What a fantastic person to have on your team! I am a store manager and strive to have great people like her More

Phenomenal Service! Anne was amazing.. I know that I can be rather high maintenance. She was patient and professional no matter how many "1 more questions" I could come Anne was amazing.. I know that I can be rather high maintenance. She was patient and professional no matter how many "1 more questions" I could come up with. More

Anne Chacon Anne was incredibly friendly, and knowledgeable with the service and care needed for my vehicle and was able to explain everything that was going on i Anne was incredibly friendly, and knowledgeable with the service and care needed for my vehicle and was able to explain everything that was going on in a clear and concise manner. She insured that I will return to Groove Subaru for all of my service needs from here on out. More

So relaxed and friendly I had lots of questions and I had the pleasure of talking to a friendly young lady named Anne. She was able to help me and was so very friendly! I wil I had lots of questions and I had the pleasure of talking to a friendly young lady named Anne. She was able to help me and was so very friendly! I will recommend Groove to my friends and family. More

Helped beyond what was expected. I came in to get some warranty work done i didnt know what to do without having a car to use. Anne was warm and welcoming and assisted in getting me I came in to get some warranty work done i didnt know what to do without having a car to use. Anne was warm and welcoming and assisted in getting me a loaner car. The car was nicer than mine even. Overall a great experience. More

Above and beyond Anne was amazing through every step of the process... She was very friendly and helpful with scheduling my tint, and she took the time make sure i und Anne was amazing through every step of the process... She was very friendly and helpful with scheduling my tint, and she took the time make sure i understood all the features on my car and that i was happy with everything More

Delays in picking me up to get car Dealership performed maintenance on my vehicle and was to come pick me up when completed. I did get a prompt call letting me know the work was done, Dealership performed maintenance on my vehicle and was to come pick me up when completed. I did get a prompt call letting me know the work was done, yet no mention of an individual coming to get me. I called back and they said vehicle was on its way, it is a 15 to 20 minute drive. I called back 40 minutes later they said they were on the way. He also mentioned he would call the driver to verify. Never received a call back. Place my third call another hour later and find myself waiting on hold.. Very poor experience, hoping they did better on the maintenance work. Don't know yet as I am still on hold. Adding one more update. Just spent 23 minutes on hold to find out my pickup is still on their way. I am now 2 1/2 hours delayed in getting my car.. More

Disappointed Service I took my Subaru Legacy in for an oil change and a multi-point inspection in January and left with a service report of needing almost $5,000 in work. I took my Subaru Legacy in for an oil change and a multi-point inspection in January and left with a service report of needing almost $5,000 in work. Head gasket repair, arm bushings, steering rack, transmission flush, timing belt, etc.. Almost every other time I come into this Subaru, I either need a tremendous amount of work done or none at all. I brought my car back to have the cabin air filter changed on March 18th and asked for another multi-point inspection and mentioned the steering was being weird. When they called me out, I needed absolutely no work done. Amazing that the last time I was here, I needed all that was mentioned above done and now my car is in perfect running condition. When I asked about the steering, the girl said, oh xxxx. Another man was there also and I mentioned all of the above work that I was told that I needed and he seemed confused. He mentioned that they didn't left the car to look underneath. What is included in the multi-point inspection then? He proceeded to take my car back to take a look at all of the above that I mentioned and when he came to get me, said that it didn't look like anything was wrong to him. Now, one of your technicians either needs more training or shouldn't be working there if they are not able to diagnose a Subaru at a Subaru dealership properly. I was told I would receive a call on 3/20 in regards to this and haven't heard anything. Now I feel worried and unsure about whether or not to trust this Subaru or if they are even being honest about what work I actually need done. Or they are just trying to scam Subaru owners who don't know much about cars out of their hard earned money. Either way, being a customer, im supposed to trust that I am getting the best service and I don't consider every other time I bring my car in, either being told it's great or it's terrible. I'm extremely disappointed in the service here and I'm unsure as to whether I need all of this work done or if I'm being lied to. More

Forget about service, you don't exist to them These guys are extremely friendly and helpful through the car-buying process. After you buy, they are just like anyone else and would rather not deal These guys are extremely friendly and helpful through the car-buying process. After you buy, they are just like anyone else and would rather not deal with you again. I had what looks like a stress crack form in the sunroof of my 2017 Forester. The sales rep emailed me about my satisfaction and asking for positive reviews and I brought up the crack. Never heard back. I called about it and was cold-transferred to the voicemail of a 3rd party autoglass shop. I got a recall notice and went in for that in January, also thinking I could use that opportunity to talk to someone about the glass. The manager onsite told the rep to take a picture of it and that Subaru would likely just fix it since the car is new but corporate was closed that day so I'd hear back later. A month after that, I called again and was told someone would get back to me. I just tried again today a month later after the last call but hung up while waiting on hold. I'm through and my enthusiasm for owning a Subaru is gone. I'll probably just have to pay to get this fixed and consider it a loss. Too bad I actually bought an extended warranty from such a crappy company. More