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Groove Subaru - Service Center

Englewood, CO

4.6
1,881 Reviews

1,881 Reviews of Groove Subaru - Service Center

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May 19, 2022

Very expensive maintenance and charged for spin balance of tires that I just had done. Low on antifreeze when I got home. More

by des0210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron baca
May 23, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with how your bill was explained and the lack of antifreeze in your car so we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

May 19, 2022

Great people to work with and great service also. Will continue to have the Subaru taken care of by Groove More

by Dbrown2433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
May 23, 2022 -

Groove Subaru responded

Thank you for saying so. We have to agree - Ron is pretty great!

May 19, 2022

Overall, I've had great experiences at Groove Subaru. The work and customer service has always been great - shoutout to Ilyana Brown for her impeccable customer service. The only gripe I have is th More

by Matt Dodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilyana Brown
May 23, 2022 -

Groove Subaru responded

Matt, thank you for working with us. It sounds like there is an outstanding issue that our team needs to help you address. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

May 18, 2022

Everything went great. Staff was very friendly and the process went very quick and smooth. Love my new Subaru. More

by Golfmirton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Groove Subaru responded

Thank you for working with Travis - you were a pleasure to work with as well!

May 16, 2022

They were very efficient, helpful and friendly. Got my car serviced and got me on mt way quickly. More

by djtaylor6437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Utku Ogut, Sergio de Quesada, Grace Cahoj
May 23, 2022 -

Groove Subaru responded

Thank you for saying so and thank you for your business!

May 16, 2022

Carver was awesome and made sure my experience was a good one. See you next time! More

by robert.niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carver
May 23, 2022 -

Groove Subaru responded

Thank you for letting us know, Robert!

May 16, 2022

David and Rasheed (sp) Took excellent care of me even before my appointment. I needed to get a 30,000 mile check up as well as a new battery and they were able to accomplish that with no problem. David n More

by trynarhodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
May 23, 2022 -

Groove Subaru responded

Thank you for working with our service department to get your Subaru back on the road!

May 16, 2022

Was greeted as soon as I pulled in, really fast check-in, answered all my questions, and oil change was done with about an hour. Always great service here! More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron was the service person
May 23, 2022 -

Groove Subaru responded

We are so happy to hear this - thanks!

May 16, 2022

Called with an update on progress, let me use a demo car longer. Nice techs More

by bsheely700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grace Cahoj, James Mulvey
May 23, 2022 -

Groove Subaru responded

Thank you for letting us know how our team treated you. We are glad to hear it was an easy visit!

May 14, 2022

Groove Subaru completed the service for our 2016 Outback smoothly and on time. It was easy to make an online appointment for that same day for an oil change, wheel alignment and tire balance and rotation. T More

by dwiest1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley
May 16, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru - we are here when you need us!

May 16, 2022 -

dwiest1 responded

I am happy to give a good review. But - please do me a favor and change my screen name to Doug - Thank you very much!

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