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1,758 Reviews of Groove Subaru - Service Center
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December 09, 2021
I brought my Outback in for the 60,000 mile service. A few weeks later, while putting windshield washer fluid in, I noticed there was only 1” of coolant in the receptacle. How does that get missed if you few weeks later, while putting windshield washer fluid in, I noticed there was only 1” of coolant in the receptacle. How does that get missed if you are doing a 60,000 service? It makes me wonder what else was missed. More
by Mgaffney
Employees Worked With
Service Dept
November 09, 2021
Please avoid this dealership at all costs if you value your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given a rental at all for 100% warranty repairs, and they installed the wrong tires, but that's besides the point of this bad review). The car seemed fine when I got it back, but a couple weeks later, when I went to leave a parking lot, 100% of the gasoline leaked out, due to Groove not properly re-attaching a fuel line. By some miracle the car had been sitting there for a few hours and wasn't hot, so no fire happened. If the fuel line had popped off while the car was hot or on the road it would have burst into flame. I have repeatedly tried to speak with the service director Brian Olsen and the general manager Brenden Carlson but they refuse to answer some basic questions about how they will make sure their employees don't nearly kill other customers. I am hoping Subaru of America revokes their dealership license when they hear of this and their lack of professionalism and follow up. Serious changes need to be made to ensure this does not happen to someone else. More
by Jeremy M
October 16, 2021
Recently my car was here for a failure to start without a check engine light. They looked the car over and told me it was a faulty engine harness (at barely 100,000mi) and also told me warranty would not cov check engine light. They looked the car over and told me it was a faulty engine harness (at barely 100,000mi) and also told me warranty would not cover it. I let it slide though I thought that was outrageous, I nearly called the warranty place myself cause I had a feeling the guy was lying to me. The guy at Groove told me it would be 3-5 days for the part and a day of labor and he’d sponsor one day of a rental. Cool. Fast forward, it took 11 days to complete and the rental is now double the price I originally intended to spend. Not only that, but I never received updates or pictures that they told me they had sent. Plus looking in my hood yesterday I noticed they didn’t even install my battery tie down cover that they invoiced me for. Makes me wonder if they actually fixed my engine harness or just pulled some wool over the eyes. Either way they unplugged my dash cam when they didn’t have to. I have an OBDII splitter that gives them an open port to access. Overall I think my willingness to trust them was also foolishness to get screwed over. More
by silversubie12
Employees Worked With
David Coates, Calvin Jacko
August 27, 2021
We're an older couple so we've dealt with many auto sales people. Joe McCarty is the best one we've ever had. He's knowledgeable about cars and the additional coverages available. Always returns phone cal people. Joe McCarty is the best one we've ever had. He's knowledgeable about cars and the additional coverages available. Always returns phone calls and texts. He's very down to earth, always smiling and makes you feel like a very valuable customer. Joe has a contagious excitement about your new car. We highly recommend Joe as the person to contact. Groove has serviced our old car for years and has an outstanding service department too More
by twocrowes
Employees Worked With
Joseph McCarty
July 14, 2021
This dealership has gone completely downhill. I had my car serviced at the end of May and after it was vibrating at speeds of 60mph and higher so I was told to bring it back in.I had to wait several weeks car serviced at the end of May and after it was vibrating at speeds of 60mph and higher so I was told to bring it back in.I had to wait several weeks for a Saturday appointment. When I got there I was told they didn't have time to service the car or that I could wait six hours so I asked why. They were rude and nasty and laughed in my face when I tried to have a civil conversation and figure out if there was a misunderstanding because when I booked the appointment I was not told it would be a six-hour wait. They bullied and provoked until I lost it and left. As a minority woman I felt they were overbooked and saw me as an easy target to bully and force out the door. I would never recommend this dealership to anyone. This dealership discriminates and bullies innocent customers and it's not okay. I had an appointment and I was treated so horribly when they said they wouldn't honor it and I asked why (which I had every right to ask). Their GM doesn't care and they need to be held accountable for treating customers so poorly. Shame on Brenden Carlson for condoning and enabling this behavior. It was reported to him via several channels and he is not willing to resolve this fairly--I don't want to go back to this dealership because I don't feel safe there nor do I trust them with my Forester XT. More
by TheGoldenRule
May 14, 2021
I am at the end of my current Forester lease and sat down with Dan to decide whether to lease a new Forester or purchase my 2018 - with 14,508 miles on it. I was curious to see a 2021 Forester and perhaps d with Dan to decide whether to lease a new Forester or purchase my 2018 - with 14,508 miles on it. I was curious to see a 2021 Forester and perhaps drive it. Dan arranged a car for me to test drive, depending on my decision. I think he sensed my dilemma, especially after I sat in the driver's seat and assessed the changes between my current auto and the new model. I have some limiting factors, being garage fit, and the new model is longer and wider, with a higher hood making it difficult to gauge the front bumper location. All of the above really cooled my enthusiasm for a 2021 and Dan offered to "run the numbers" to purchase my current lease and price future maintenance and repair costs. In my opinion, Dan went far above what I expected and outlined all future costs. He was so gracious and straightforward and helped me make the decision to stay with "the car that brought me." I now can comfortably decide and make arrangements to go forward. This gentleman is superb at his job!!! Kudos to the service department - with my low mileage, the Forester certainly does not fit the Subaru service schedule in either mileage or elapsed lease term. I have not only leased two Foresters, but also have depended upon the service department to maintain all warranty requirements. Thanks to all. More
by Darlene Neid
Employees Worked With
May 04, 2021
Went in for my headlights to be replaced and an oil change and left with so much more knowledge about my Subaru thanks to Brett Tossie. He was extremely helpful and I feel like the service techs were q change and left with so much more knowledge about my Subaru thanks to Brett Tossie. He was extremely helpful and I feel like the service techs were quick and did a great job. More
by lindsyhenry
Employees Worked With
Brett Tossie
April 12, 2021
Always happy whenever I visit a Subaru dealership. Joseph was genuine and understood every need I had. Visited Fri evening, sale was completed before closing. Thank you all! was genuine and understood every need I had. Visited Fri evening, sale was completed before closing. Thank you all! More
by locomat90
January 29, 2021
I needed help adjusting my mirror amd facial recognition settings. Robert was quick to respond to text and helped me make adjustments. So responsive and helpful! settings. Robert was quick to respond to text and helped me make adjustments. So responsive and helpful! More
by AbbyL
Employees Worked With
Collin (service), Robert Pecaut
January 23, 2021
Not only do they overcharge for labor, but they also take an unwarranted amount of time to do so. The parts need to come in, I understand, but they told me they needed to remove my engine to fix a part, desp an unwarranted amount of time to do so. The parts need to come in, I understand, but they told me they needed to remove my engine to fix a part, despite then speaking to multiple mechanics after the fact to find that they absolutely don’t need to remove the part for such a thing. And that’s fine, but what really caused the one star was they broke a piece of my engine off and then refused to fix it until the following Monday (this happened on a Friday). Some of the men who check you in or answer the phone are rude as well. More
by audreyhayes
Employees Worked With
