Groove Subaru - Service Center

Front desk girl is VERY rude at the service center. All other staff is great. When you call she is blunt and rude. If it weren’t for her, I would’ve rated higher. All other staff is great. When you call she is blunt and rude. If it weren’t for her, I would’ve rated higher. More

Friendly staff. Went in for regular service, car was done faster than expected. Also got a complimentary car wash. Went in for regular service, car was done faster than expected. Also got a complimentary car wash. More

Super nice, friendly and fast service. However, the issue I came to the dealership for fixing repeated itself the very next day. However, the issue I came to the dealership for fixing repeated itself the very next day. More

Efficient service experience. Seemed to handle a large volume of simultaneous appointments. Duration was reasonable and close to expectations set up front. Seemed to handle a large volume of simultaneous appointments. Duration was reasonable and close to expectations set up front. More

Very nice and good communication as well as fast service time. The car wash was very nice as well time. The car wash was very nice as well More

Oil change what did not include filling up windshield washer fluid or radiator. Cap to light was not fastened. Intake Vent wasn’t affixed either. washer fluid or radiator. Cap to light was not fastened. Intake Vent wasn’t affixed either. More

Brett is kind and committed and an excellent communicator. I appreciate he oversees the best care for my car. communicator. I appreciate he oversees the best care for my car. More

This service center receives my car upon arrival in a timely manner and processes the work completely. timely manner and processes the work completely. More

First, I was stuck in line behind a car in line for service where the service tech and the car owner had a 25-minute discussion. It took that long before another service tech came over to help me. Se service where the service tech and the car owner had a 25-minute discussion. It took that long before another service tech came over to help me. Second, I called before I brought the car in for an oil change (I do not know the name of the person I talked with), I asked specifically what it was going to cost me for the service, as I was comparative shopping. The amount quoted did not include "shop supplies" of $11.43. I would not have gone to Grove Subaru if I had known about the expense. I did know about the shop supply charge until I was paying for the completed work. I was given a written estimate of the cost of the change, which did include the shop supply charge, at the time I was given the actual bill for payment. The work performed was done timely. More

Friendly, helpful, and honest. They take the time to explain services rendered and whats needed They take the time to explain services rendered and whats needed More