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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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March 31, 2022

Got me in on short notice and performed desired check-up Lowballed me on a buyback offer More

by KIRK_MILLS
Recommend Dealer
Yes
Employees Worked With
Vincent Gabriele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Groove Subaru responded

Kirk, thank you for working with us and for the feedback on your trade-in!

March 31, 2022

Everyone at Groove is super welcoming and helpful. It’s the best experience I’ve had at a car dealership More

by DAVIS244
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moses Oliveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Stanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pecaut, Utku Ogut, Mason Schmidt, Andrew Wheeler, Stacey Pryczynski, James Mulvey, Felix Rivera
Apr 04, 2022 -

Groove Subaru responded

Thank you for recognizing our whole team - we greatly appreciate your buseinss!

March 31, 2022

Groove Subaru always has my car ready on or way before it's time is up. They are knowledgeable, fast, friendly, and courteous. And I always, when needed, get a rental car with no fee. Now that is customer More

by virtualbeing2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Groove Subaru responded

Thank you for working with us and your continued loyalty to Groove Subaru!

March 31, 2022

So happy with everyone. ... everyone is so friendly. Didn't have to wait very long for my oil change plus I had a coupon which was a plus. I have always used you guys. 🌈 More

by PWDCOLORADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cassin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if Dan was the one.
Apr 04, 2022 -

Groove Subaru responded

Thank you for working with our service team to keep your Subaru running like new!

March 31, 2022

Check in and getting the lift driver was very smooth. I like the guy who checked me in. Very nice and personable. More

by LYNNJAMTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachide
Apr 04, 2022 -

Groove Subaru responded

Thank you for saying so - we are lucky to work with such kind folks like you who just need Subaru service!

March 31, 2022

Haley was super helpful and knowledgeable. I appreciated that she kept us posted during the whole process. More

by lahgriff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley
Apr 04, 2022 -

Groove Subaru responded

Thank you for sharing - we will be sure Haley sees this!

March 31, 2022

I have been using them for many years and they still give great service each time I come in. More

by RWK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
Apr 04, 2022 -

Groove Subaru responded

Thank you for your continued loyalty - we are always happy to help!

March 31, 2022

Had a frustrating experience. They didn't fix my car for the first time I brought there, I paid 1300, my car still had noise when I steered. Then they found more problems, asking More

by Chloragao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
March 31, 2022

Very nice staff and I didn’t feel like I was being scammed. They are willing to work with you to understand your servicing needs. More

by Liz Atwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 04, 2022 -

Groove Subaru responded

Liz, thank you for using our service department to keep your Subaru running well!

March 15, 2022

Seriously avoid. They sent me home with a car in worse shape than before I took it in. They managed to damage my engine causing multiple stalls while in traffic. I lo More

by Matthew.t.Whitcomb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brenden Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Groove Subaru responded

Matthew, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our General Manager Brenden directly at bcarlson@grooveauto.com if there is further resolution you are wanting. Thanks!

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