Back

Groove Subaru - Service Center

Englewood, CO

4.6
1,881 Reviews

1,881 Reviews of Groove Subaru - Service Center

Sort by
June 19, 2022

I miss the old full service check review about all the checkpoints kn the vehicle. More

by amber80227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 20, 2022 -

Groove Subaru responded

Amber, thank you for bringing this to our attention and for the feedback. We are constantly working to improve our service so your comments will be shared with management. Thanks!

June 18, 2022

All the staff I encountered were highly professional and friendly. Also, communication was timely and helpful. More

by l-martinez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilyana, Stacey Pryczynski
Jun 20, 2022 -

Groove Subaru responded

Thank you for saying so - it was our pleasure to work with you!

June 18, 2022

I had my oil changed and my tires rotated. The associate said it would take 2 hours, but it was done in a little over an hour. More

by RHONDA_SPRING
Recommend Dealer
Yes
Employees Worked With
Stephany
Jun 20, 2022 -

Groove Subaru responded

Rhonda, we are glad to hear your service took less time than quoted. Thanks for working with us!

June 17, 2022

Service was professional and timely. The free car wash out the door was a nice touch as well. I felt very well taken care of. More

by kentdert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 20, 2022 -

Groove Subaru responded

Kent, thank you for sharing your kind feedback with our process. We are here for all your Subaru-related needs!

June 17, 2022

Thank you to all on the Service team for the Very Good service at Groove Subaru More

by tncw60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Jun 20, 2022 -

Groove Subaru responded

Thank you for working with us. We are always looking to improve so please let us know if there was anything amiss at your recent visit here!

June 17, 2022

Nice people. Great service. Kept me informed the whole way.with what was going on More

by S.ASHEIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Jun 20, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru - we are honored to have been given the opportunity to work with you!

June 17, 2022

It took 2. 5 hours for an oil change and tire rotation. Express lane was inadequate to handle the traffic. Brock did a good job of working with me. More

by john a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did
Jun 20, 2022 -

Groove Subaru responded

Thank you for your feedback and business!

June 17, 2022

The Service Department was great. They took their time to explain everything and were extremely knowledable. More

by barto6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Jun 20, 2022 -

Groove Subaru responded

Thank you for saying so. You were awesome to work with as well!

June 17, 2022

I am reserved about taking my vehicle there, because or an issue my wife had with her vehicle getting damaged by this department. More

by master1amj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Carlson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Cahoj
Jun 20, 2022 -

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

June 15, 2022

After 3 appointments, I came with a quote off the internet of $411. and change. I also had a coupon for 10% off. Total should've been around $360.00. Total bill paid $457.02. They rotated tires they More

by BCWOOD303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joshua magyar
Jun 20, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with the explanation of your bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

...
169
...