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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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May 09, 2022

Issue was diagnosed quickly and accurately. ALL communications were conducted via smartphone texts. I loved the efficiency. And my service advisor kept me completely up to date on service stat More

by JNM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley in Service
May 16, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru!

May 08, 2022

I trust Groove for all work on my Subaru. Polite employees. Multi checks on all components every oil change. Good to have true specialists on Subarus.with parts on site. . More

by GHEGARTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t recognize any names.
May 09, 2022 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience. We are happy to have helped!

May 07, 2022

Aaron was very nice and helpful at drop off and pick up. Brock communicated well throughout the process and my car was ready in a timely manner. More

by Larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Brock
May 09, 2022 -

Groove Subaru responded

Larissa, thank you for recognizing Aaron and Brock. We are happy to be your Subaru Service Center of choice!

May 07, 2022

I continue to be very pleased with the service and customer focus at Groove Subaru. I highly recommend them to anyone looking to purchase a vehicle or get service for their Subaru. More

by debbiemcinnis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Alkema
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Groove Subaru responded

Debbie, thank you for sharing your kind review and recommendation of Adrian with us all here!

May 06, 2022

Great first 6 months car service. Did not like the 2 hour wait time for oil & filter change and new car check.. More

by derekhoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
May 09, 2022 -

Groove Subaru responded

Derek, thank you for the feedback. We are always working to improve our services so appreciate the info and will pass it along to management.

May 06, 2022

Dan was my one point to get a problem handled. When I walked in the door Dan stepped up to listen and actually got the car checked in, provided a Lyft ride home and gave me his personal phone numb More

by Connie Carol Cantrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Cassin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Groove Subaru responded

Connie, thank you for bringing this to our attention. It sounds like there is an issue with your car and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. We are glad to hear Dan was able to step in and assist you. Thanks!

May 05, 2022

Groove Subaru…. very customer focused. Love that!! Follow-up & communication regarding work on my car was professional & courteous. More

by ESTHER.COMPTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh & Hailee, great to work with
May 09, 2022 -

Groove Subaru responded

Esther, thank you for letting us know how your service went!

May 04, 2022

The service rep was very courteous and friendly he kept me informed as to the progress of service More

by LJVANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 09, 2022 -

Groove Subaru responded

Vance, thank you for letting us know and for choosing Groove Subaru Service!

May 04, 2022

Carter in service greeted me very warmly as I arrived. He had my records and knew exactly what I needed for my car serviced. I was notified very timely when my Subaru service was completed. Thank you f More

by boardinladibug25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter in service department
May 09, 2022 -

Groove Subaru responded

Thank you for working with our Service team to get your Subaru worked on!

May 03, 2022

The dealership has friendly atmosphere as well as a personal commitment to the customer upon the start to finish of your experience with the repairs of your vehicle. More

by jdsimmons36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
May 09, 2022 -

Groove Subaru responded

Thank you for taking the time to review your experience with our store!

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