Groove Subaru - Service Center

Everyone was super friendly and helpful, explained everything and answered all of my questions. Appreciated the access to loaner car. everything and answered all of my questions. Appreciated the access to loaner car. More

Groove always takes great care of my us. I appreciate the knowledgeable staff and reasonable prices. I appreciate the knowledgeable staff and reasonable prices. More

It just felt a bit wrong to come into my appointment 15 minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 da minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 days and another appointment that will take another 1-1.5 hours to replace it. Mind you, this part can be taken out and placed in the car in less than a minute. It sounds like the company itself is booking itself out to too much without calling the customer to inform or better yet reschedule them for a better experience. More

I don’t as called to pick up a new key on my lunch break and thought it would take an hour but was out in minutes because they knew it was my lunch break and were super courteous about my time. Thank you!!! and thought it would take an hour but was out in minutes because they knew it was my lunch break and were super courteous about my time. Thank you!!! More

Friendly service providers who know what they are doing! And no high pressure to purchase more than needed. And no high pressure to purchase more than needed. More

I had a pleasant time with a quick service the staff were knowledgeable and my car remains in perfect working order knowledgeable and my car remains in perfect working order More

Service was good and ability to get in was good. Afterwards I received an estimate of what needs to be done but I thought that was exactly what my car was in there to have done. So I’m confused as t Afterwards I received an estimate of what needs to be done but I thought that was exactly what my car was in there to have done. So I’m confused as to what was completed versus recommended. Would appreciate not being contacted several times to do surveys. Couldn’t make them stop More

I was not happy with the way that they notified me of what else was wrong with my car. I cam in for an oil change and brakes and told them I would wait. They sent me a text with what else was wrong wit what else was wrong with my car. I cam in for an oil change and brakes and told them I would wait. They sent me a text with what else was wrong with my care and said it needed immediate attention. Someone should have come out and talked to me instead of sending a text. I did not like that at all.Also everyone in the service/payment dept was in a hurry, I felt very rushed to get out of my car and into the waiting room and very rushed to pay and go home More

The staff have always been friendly and efficient. I was kept up to date on the progress of my vehicle and no surprises in the pricing. I also appreciate the option of them arranging a Lyft ride if I was kept up to date on the progress of my vehicle and no surprises in the pricing. I also appreciate the option of them arranging a Lyft ride if I wanted it. More

They just assumed that I wanted $600+ of optional service when I came in for my prepaid service. And that was after I declined a few things that I was at least asked about. The recall on my vehicle is still when I came in for my prepaid service. And that was after I declined a few things that I was at least asked about. The recall on my vehicle is still not correctable after 6 months. More