Groove Subaru - Service Center

Ilyana did a great job. The service was excellent as well. My only minor complaint was that I was unprepared for it to take six hours to change the oil, rotate the tires, an The service was excellent as well. My only minor complaint was that I was unprepared for it to take six hours to change the oil, rotate the tires, and complete the 30,000 mile check which was fairly simple. More

Great service and friendly and very helpful in explaining what needed to be done on the car what needed to be done on the car More

Poor communication and customer service. Many unfulfilled promises and they want me to pay for what is now broken but wasn't broke before they seviced my vehicle. It took almost two months Many unfulfilled promises and they want me to pay for what is now broken but wasn't broke before they seviced my vehicle. It took almost two months to get my vehicle back for warranty repairs. More

Having had several Subarus purchased from Grove Subaru, I have only experienced excellent service. service is always done correctly and if there is a problem, it is always remediated quickly. have only experienced excellent service. service is always done correctly and if there is a problem, it is always remediated quickly. More

Haley was extremely helpful and attentive. The whole visit was pleasant and I plan to return for all future services The whole visit was pleasant and I plan to return for all future services More

Nice courteous people. The new guy from Buffalo whose name Was my service provider and did a good job The new guy from Buffalo whose name Was my service provider and did a good job More

Haley and her team provided nothing but excellence! They went over and above my expectations and I sincerely appreciate the quality of services I received. I will definitely be a returning customer. They went over and above my expectations and I sincerely appreciate the quality of services I received. I will definitely be a returning customer. Thank you Haley!! More

The service team is polite, friendly, and professional. There is no pressure to buy unnecessary services. The waiting area is clean, well stocked, and comfortable. I return here for any service my Subar There is no pressure to buy unnecessary services. The waiting area is clean, well stocked, and comfortable. I return here for any service my Subaru needs! More

I have a platinum service package with Groove Subaru. Yet, they can service only the oil when the car is submitted? How could they not look right next to the oil cap and see that the car was below low on Yet, they can service only the oil when the car is submitted? How could they not look right next to the oil cap and see that the car was below low on radiator fluid as well as window washing fluid? It took my wife 2 minutes to add in fluids. My wife did that! Not the dealership service dept! More

I think the service was good but my only gripe was that I never received a call on the status of my vehicle and I had called twice. My car was there all day and finally heard something around 4pm. never received a call on the status of my vehicle and I had called twice. My car was there all day and finally heard something around 4pm. More