Groove Subaru - Service Center

Groove service department is always there to handle your needs. Last minute needs such as a new battery to engine work. needs. Last minute needs such as a new battery to engine work. More

The service was quick and on time. The employees were all working hard in the Bay Area and treated me with great respect. The employees were all working hard in the Bay Area and treated me with great respect. More

Got me in and out for my basic service in 45 minutes, washed it too! washed it too! More

They were very busy when I arrived and short staffed so I had to wait for 20 minutes to be checked in, but when my service person got to me , he was very professional and very helpful. I received honest advi had to wait for 20 minutes to be checked in, but when my service person got to me , he was very professional and very helpful. I received honest advice and a clear explanation of my car needs and when I should address those needs. I was very pleased with his level of service. I also appreciated the Lyft accommodation. I believe my service person’s name was Trent. More

Groove was able to get me scheduled quickly. They listened to my concerns and were prompt and professional in all communication. They listened to my concerns and were prompt and professional in all communication. More

I had to wait a bit because they were busy, but they kept checking in with me. The Lyft because things were going to take longer worked out very well. checking in with me. The Lyft because things were going to take longer worked out very well. More

Very fast and friendly service. The young man that picked up and dropped off my car was terrific. The young man that picked up and dropped off my car was terrific. More

My car is still having the same issues. Nothing was fixed. Car is not working properly Nothing was fixed. Car is not working properly More

Service has been terrible it’s been one excuse after another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has taken away several hours away from work. More

They do not push Service that is not needed, but do give you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system n you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system not working the day I was there. I went and got cash at my nearby bank. To compensate me for the hassle they topped off my gas tank. Since I only had a half a tank to start with that was very generous. More