Groove Subaru - Service Center

The Service was quick, and well within the price agreed upon prior to work being done. upon prior to work being done. More

Monday I was told my part would arrive Thursday and if I did not hear anything then I should call. But when I heard nothing and left messages on Friday I did not get a reply until the next week when the par did not hear anything then I should call. But when I heard nothing and left messages on Friday I did not get a reply until the next week when the part arrived so there were a few days I was in the dark about what the situation was. Otherwise the service was fine. More

On time and professional. They were able to get the service and part covered by warranty! Great surprise! They were able to get the service and part covered by warranty! Great surprise! More

Prompt service in the Express lane. Have a nice waiting room. Review completed service with me & usually find a coupon for discount. Have a nice waiting room. Review completed service with me & usually find a coupon for discount. More

Great services from the mechanics and the reps who helped me. Keep in touch the full time my care was in the shop. me. Keep in touch the full time my care was in the shop. More

Professional employees. Asked questions to owner. One employee helped to get lawn chair outside for me. Asked questions to owner. One employee helped to get lawn chair outside for me. More

Brought my car in prior to warranty expiration. The transmission issues and clicking sound with turning was never fixed. Got my car back with grease marks and the AC stopped working after their w The transmission issues and clicking sound with turning was never fixed. Got my car back with grease marks and the AC stopped working after their work. Called right when I picked it up to notify and get a plan to fix the AC, but no call back. The whole experience changed my mind about Groove. My warranty is now expired. I spent almost $1000 and will trade in elsewhere. More

The staff was efficient, friendly and helpful. The free Uber ride was great! :) Very Happy The free Uber ride was great! :) Very Happy More

Performed rear shock safety recall. Took approx. two hours. Upon arrival process was explained and service manager was available via txt/cell phone.. Dealership also did quick inspectio Took approx. two hours. Upon arrival process was explained and service manager was available via txt/cell phone.. Dealership also did quick inspection on car and presented findings. I declined all additional work. Upon request service manager provided a prioritized check list of items requiring future attention. Felt no pressure when discussing future needed actions. Dealerships make money selling service but didn‘t feel manipulated into taking additional service. Nice experience. More

I brought my car in for a recall and a few other maintenance needs. They had my car ready around the time they had estimated and communicated great. maintenance needs. They had my car ready around the time they had estimated and communicated great. More