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Groove Subaru - Service Center

Englewood, CO

4.6
1,883 Reviews
Call Service Center (855) 942-0914

1,883 Reviews of Groove Subaru - Service Center

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August 20, 2022

They used to have great service but have been understaffed lately and take longer to finish and sometimes miss things. All the staff is personable and pleasant to deal with. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Auna
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Chris, thank you for letting us know how the team treated you. We appreciate your feedback and patience during this time.

August 20, 2022

Smooth service. Oil change is a little expensive and took longer than needed, but no real complaints. More

by david_ransom
Recommend Dealer
Yes
Employees Worked With
Tiannah
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Aug 22, 2022 -

Groove Subaru responded

David, thank you for sharing. Your business is greatly appricated!

August 19, 2022

Worst experience ever. Had car for entire day for a scheduled service and it was never touched. Came at 5:00 to pick it up after recall service completed but was told it wa More

by MCCARROLLL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with your vehicle being serviced in the allotted time and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

August 19, 2022

Their people are great. Honest and on time. Will be back again I'm happy 😊 More

by mjcrowley1856
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Thank you for saying so - you are awesome too!

August 18, 2022

Hailey was very professional, courteous and extremely helpful and informative. First visit Oan found the problem and explained what needed to be done. More

by plevine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hailey
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Thank you for servicing your vehicle with us!

August 18, 2022

Service Writer was knowledgeable, friendly, and efficient. I was kept apprised of the progress of my service More

by Andy K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Auna Roe, Tiannah
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Andy, we are so glad to hear this. Thank you!

August 17, 2022

Outstanding customer service and care! Great people work here!! Wouldn't take my Subaru anywhere else. More

by cpoeppel61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Aug 22, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru!

August 17, 2022

Always been kind and helpful. Would recommend. Word word word word word word word word . Haley was great. More

by bwlm11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley
Report | Print
Aug 22, 2022 -

Groove Subaru responded

Thank you for working with Haley and for giving our team the opportunity to work with you!

Feb 20, 2024 -

bwlm11 responded

Tried to leave a review of all 5s for Josh. Website kinda janky but please know Josh rocks. Thanks Josh and Groove as a whole.

August 14, 2022

High volume dealership service department that runs smoothly and efficiently. From out of state and we’re able to fixed my issue. More

by gmrieker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Coats
Report | Print
Aug 15, 2022 -

Groove Subaru responded

Thank you for sharing your kind words with us!

August 13, 2022

Good service within a reasonable time frame I will continue to have my service done at Groove.Subaru More

by RLRYAN8
Recommend Dealer
Yes
Employees Worked With
Service really
Report | Print
Aug 15, 2022 -

Groove Subaru responded

Thank you for letting us know and for your continued loyalty to our business!

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