1,758 Reviews of Groove Subaru - Service Center
Efficient service experience. Seemed to handle a large volume of simultaneous appointments. Duration was reasonable and close to expectations set up front. Seemed to handle a large volume of simultaneous appointments. Duration was reasonable and close to expectations set up front. More
First, I was stuck in line behind a car in line for service where the service tech and the car owner had a 25-minute discussion. It took that long before another service tech came over to help me. Se service where the service tech and the car owner had a 25-minute discussion. It took that long before another service tech came over to help me. Second, I called before I brought the car in for an oil change (I do not know the name of the person I talked with), I asked specifically what it was going to cost me for the service, as I was comparative shopping. The amount quoted did not include "shop supplies" of $11.43. I would not have gone to Grove Subaru if I had known about the expense. I did know about the shop supply charge until I was paying for the completed work. I was given a written estimate of the cost of the change, which did include the shop supply charge, at the time I was given the actual bill for payment. The work performed was done timely. More
The employees were very helpful. We arrived early and the team started to work immediately. You device department is the reason I will come to Groove Subaru when I start looking f We arrived early and the team started to work immediately. You device department is the reason I will come to Groove Subaru when I start looking for my next car. More