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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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June 13, 2022

Super nice, friendly and fast service. However, the issue I came to the dealership for fixing repeated itself the very next day. More

by situationgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service center
Jun 20, 2022 -

Groove Subaru responded

Hello, thank you for your review. It sounds like there is an an outstanding issue with your car so please reach out to our Service manager Brian directly at bolson@grooveauto.com if we can still help resolve it. Thanks!

June 13, 2022

Efficient service experience. Seemed to handle a large volume of simultaneous appointments. Duration was reasonable and close to expectations set up front. More

by nsnorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two members of service team
Jun 20, 2022 -

Groove Subaru responded

Thank you for letting us know. We are working hard and do it all for the kind folks like you who make our day!

June 13, 2022

Very nice and good communication as well as fast service time. The car wash was very nice as well More

by jessicacarpinelli77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jun 20, 2022 -

Groove Subaru responded

Thank you for sharing your kind review with us!

June 10, 2022

Brett is kind and committed and an excellent communicator. I appreciate he oversees the best care for my car. More

by Smcvicke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 12, 2022 -

Groove Subaru responded

Thank you for sharing - we have to agree, Brett is exceptional!

June 10, 2022

This service center receives my car upon arrival in a timely manner and processes the work completely. More

by BHBADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bowers
Jun 12, 2022 -

Groove Subaru responded

Thank you for sharing your kind words about Derek with us!

June 10, 2022

First, I was stuck in line behind a car in line for service where the service tech and the car owner had a 25-minute discussion. It took that long before another service tech came over to help me. Se More

by SHERIANDSCOTT24K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock
Jun 12, 2022 -

Groove Subaru responded

Scott, it looks like your experience was less than exceptional. We do have rising costs we have to factor in and we should have made that clear to you so apologize if we did not. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com as we are always looking for ways to improve our process. Thanks!

June 09, 2022

Friendly, helpful, and honest. They take the time to explain services rendered and whats needed More

by Nursemelusaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 12, 2022 -

Groove Subaru responded

Thank you for servicing your Subaru with us!

June 06, 2022

Thank you for squeezing me in! Love Groove! Ilyana was wonderful! Car was clean and ready to go in a short time. More

by NJKASTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilyana
Jun 12, 2022 -

Groove Subaru responded

Thank you for working with our service team!

June 06, 2022

The employees were very helpful. We arrived early and the team started to work immediately. You device department is the reason I will come to Groove Subaru when I start looking f More

by mrdannyboyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Pryczynski
Jun 12, 2022 -

Groove Subaru responded

Thank you for taking the time to review and recommend our team. We are here for all your Subaru-related needs!

June 04, 2022

Good service. We love Brett. Everything is always done on time. We appreciate that. Thanks. More

by edbowditch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 06, 2022 -

Groove Subaru responded

Thank you for sharing - we have to agree: Brett is awesome!

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