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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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June 17, 2022

Service was professional and timely. The free car wash out the door was a nice touch as well. I felt very well taken care of. More

by kentdert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 20, 2022 -

Groove Subaru responded

Kent, thank you for sharing your kind feedback with our process. We are here for all your Subaru-related needs!

June 17, 2022

Thank you to all on the Service team for the Very Good service at Groove Subaru More

by tncw60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Jun 20, 2022 -

Groove Subaru responded

Thank you for working with us. We are always looking to improve so please let us know if there was anything amiss at your recent visit here!

June 17, 2022

Nice people. Great service. Kept me informed the whole way.with what was going on More

by S.ASHEIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Jun 20, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru - we are honored to have been given the opportunity to work with you!

June 17, 2022

It took 2. 5 hours for an oil change and tire rotation. Express lane was inadequate to handle the traffic. Brock did a good job of working with me. More

by john a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did
Jun 20, 2022 -

Groove Subaru responded

Thank you for your feedback and business!

June 17, 2022

The Service Department was great. They took their time to explain everything and were extremely knowledable. More

by barto6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Jun 20, 2022 -

Groove Subaru responded

Thank you for saying so. You were awesome to work with as well!

June 17, 2022

I am reserved about taking my vehicle there, because or an issue my wife had with her vehicle getting damaged by this department. More

by master1amj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Cahoj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Carlson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

June 15, 2022

After 3 appointments, I came with a quote off the internet of $411. and change. I also had a coupon for 10% off. Total should've been around $360.00. Total bill paid $457.02. They rotated tires they More

by BCWOOD303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joshua magyar
Jun 20, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with the explanation of your bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

June 15, 2022

Front desk girl is VERY rude at the service center. All other staff is great. When you call she is blunt and rude. If it weren’t for her, I would’ve rated higher. More

by haleyjade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 20, 2022 -

Groove Subaru responded

Haley, it looks like your experience was less than exceptional due to your interaction with our staff. We will pass this along to management to address. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com. Thanks!

June 13, 2022

Oil change what did not include filling up windshield washer fluid or radiator. Cap to light was not fastened. Intake Vent wasn’t affixed either. More

by theduenwalds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 20, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with the items our technicians checked and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

June 13, 2022

Friendly staff. Went in for regular service, car was done faster than expected. Also got a complimentary car wash. More

by jerf69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jun 20, 2022 -

Groove Subaru responded

Thank you for saying so and for letting us know how our team performed - we are happy to hear this!

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