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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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June 24, 2022

Very postive experience, as always! Ron was friendly and very profesionsal. Communication is a PLUS...I was told what the issues were and how they were going to address them. Ron called More

by KATSLIDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bacca Service Dept
Jun 27, 2022 -

Groove Subaru responded

Kat, thank you for choosing Groove Subaru and for working with Ron and our service team. Thanks!

June 23, 2022

Very friendly front desk staff. Even when we have an issue management is always quick to assist us and make sure we are happy. More

by danielcook2274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jun 27, 2022 -

Groove Subaru responded

Daniel, thank you for working with us and for giving our team the opportunity to make any issues right with you!

June 23, 2022

Colin Lentz said I had a leak and my drivers side boot is torn. I have no leak or a torn boot. More

by Jaice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Lentz
Jun 27, 2022 -

Groove Subaru responded

Jaice, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

June 23, 2022

Quick and easy service. They are transparent with what work has been done and come to check up on you if work needs or doesn’t need to be done on your vehicle. More

by j_harrison1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilyana Brown
Jun 27, 2022 -

Groove Subaru responded

Thank you for working with our Service team - we are glad to hear we exceeded your expectations!

June 23, 2022

Josh was VERY helpful, polite, and professional. He called several times to update us on the progress of getting a new radio installed in the car. More

by lrogers11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 27, 2022 -

Groove Subaru responded

Thank you for working with Josh and our team here - it was our pleasure to serve you!

June 22, 2022

Communication was excellent, keeping us informed throughout the process. Estimate was accurate and fair. And work was completed on time and budget. More

by gsmaciarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley in service was great!
Jun 27, 2022 -

Groove Subaru responded

Thank you for working with us and for choosing Groove Subaru Service!

June 20, 2022

I always have a good experience at Groove. They’re very thorough and friendly, plus I feel like they’re honest with their assessments. I highly recommend Groove Subaru More

by ANGELINABUNKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 27, 2022 -

Groove Subaru responded

Angelina, thank you for taking the time to review your experience with us!

June 19, 2022

I miss the old full service check review about all the checkpoints kn the vehicle. More

by amber80227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jun 20, 2022 -

Groove Subaru responded

Amber, thank you for bringing this to our attention and for the feedback. We are constantly working to improve our service so your comments will be shared with management. Thanks!

June 18, 2022

All the staff I encountered were highly professional and friendly. Also, communication was timely and helpful. More

by l-martinez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ilyana, Stacey Pryczynski
Jun 20, 2022 -

Groove Subaru responded

Thank you for saying so - it was our pleasure to work with you!

June 18, 2022

I had my oil changed and my tires rotated. The associate said it would take 2 hours, but it was done in a little over an hour. More

by RHONDA_SPRING
Recommend Dealer
Yes
Employees Worked With
Stephany
Jun 20, 2022 -

Groove Subaru responded

Rhonda, we are glad to hear your service took less time than quoted. Thanks for working with us!

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