Groove Subaru - Service Center

Please call for information as I had work done at another local shop starting with a bent wheel that was replaced with a bigger wheel than belonged with no spacer then a 60 k service price including veterans local shop starting with a bent wheel that was replaced with a bigger wheel than belonged with no spacer then a 60 k service price including veterans discount mind you, of 100 bucks and was still 400+ more than Groove's price for the same service. THEY EVEN found an oil leak the shop had neglected to mention after the 60k, now claiming they mentioned it during clutch work in 2021 and didn't feel it needed to be brought up again apparently. Lastly after hearing the price manager offered a 90 day interest free credit card that actually was a 'lease' company for no or bad credit, when I said my credit was 'very good' and could pay with MY CREDIT CARD! Now the owner, after saying he would make an adjustment to the price I paid the lease company ($1100 for 60k imprezza service including $100 veterans discount) no 'SAFETY' issues found they assured me, they HAVEN'T! If it weren't for Groove's Service Advisor, Josh Magyar, I would worry about EVERYTHING on my car that they EVER TOUCHED. ABSOLUTELY NO TRUST for these people. Insult to injury, the manager took the Groove Service Estimate and wrote derogatory remarks about Josh being a crook. I still need to bring it in for him to see. I really couldn't believe it. There is more about my theory on why they choose to send some people to the lease company which can repossess the lease equipment. In this case, it would be the car itself since SERVICE was the LEASED equipment! Quite the sham I think. I could use some guidance in this matter after I bring the paperwork to show Josh hopefully tomorrow. I have not been doing well recently. Thank you! More

Great communication from beginning to end, plus an quick Lyft home after dropping off the car for my 60,000 mile maintenance. I appreciate Haley and the Groove team! Lyft home after dropping off the car for my 60,000 mile maintenance. I appreciate Haley and the Groove team! More

Excelente customer service, clean , fast service. I really enjoy visiting this dealership, even I didn’t bought my car here I really enjoy visiting this dealership, even I didn’t bought my car here More

Very happy with the communication and service provided. Dave was professional with me and very helpful! Dave was professional with me and very helpful! More

The employees are professional, pleasant and efficient. They look at the history of the maintenance to ensure the proper recommendations are made for service. They look at the history of the maintenance to ensure the proper recommendations are made for service. More

Brett was great! Very helpful, responsive and informative. Cody in rental was also great. He took the time to help me get acclimated to bigger vehicle (Ascent), was Very helpful, responsive and informative. Cody in rental was also great. He took the time to help me get acclimated to bigger vehicle (Ascent), was patient and very kind. More

1 2 3 4 5 6 7 8 9 1v2 2 4 4 4 4 3 2 2 More

The service tech believes customers are completely stupid. The driver's seat cooling system is not working. The service tech wrote you would not feel it working while wearing jeans. I was wearing shor stupid. The driver's seat cooling system is not working. The service tech wrote you would not feel it working while wearing jeans. I was wearing short pants. He also stated the cooling system sucks air down through the seat. Actually, it is supposed to blow air up from the seat. I also had a complaint about the driver's side mirror not staying in position. I am talking about the actual mirror, not the housing. The service tech wrote it works just fine. The actual mirror still down not stay adjusted. More

Haley and team are rockstars. An issue misdiagnosed by another dealership was completely ignored by handled expeditiously by the Groove team An issue misdiagnosed by another dealership was completely ignored by handled expeditiously by the Groove team More

Excellent service: courteous, quick to get me in, got me a great loaner vehicle, and made me feel like a valued customer. Love Subaru! Won’t ever switch teams ❤️😎 a great loaner vehicle, and made me feel like a valued customer. Love Subaru! Won’t ever switch teams ❤️😎 More