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Groove Subaru - Service Center

Englewood, CO

4.6
1,758 Reviews

1,758 Reviews of Groove Subaru - Service Center

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July 12, 2022

Excellent customer service, oil change and tire rotation took less that 1 hr and 30 min. More

by Anna Foster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilyana Brown
Jul 18, 2022 -

Groove Subaru responded

Anna, thank you for working with us to service your vehicle!

Jul 19, 2022 -

Anna Foster responded

Thank you for GREAT Service. I wish that Subaru of America customer service had the same standards.

July 11, 2022

Wonderful service and Ron Baca was great to work with. I will definitely be back. More

by designer10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
Jul 18, 2022 -

Groove Subaru responded

Than you for saying so!

July 11, 2022

My experience was very good. I felt that the price for removal of my roof rack was high because it was exactly double what you charged to put it on. It is harder to put it on tha More

by BERILLIUMBLUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Jul 18, 2022 -

Groove Subaru responded

Thank you for sharing your kind review and feedback. We are working to improve our services so your words will be shared with management.

July 09, 2022

Brett took such care of my car. He was honest and fair in servicing my car by making repairs that were only truly needed. He gave me a senior discount and took care if the rental th More

by Pam Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Travis - excellent
Jul 11, 2022 -

Groove Subaru responded

Pam, thank you for leaving your feedback about Brett here - we have to agree, he is amazing!

July 08, 2022

Professional, friendly, caring, listens to what customer needs, great service. Their Turn around time exceptional. More

by VOLLEYPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett
Jul 11, 2022 -

Groove Subaru responded

Thank you for sharing your kind review of our Service department with us!

July 08, 2022

Efficient, professional. I don’t have the knowledge to evaluate the quality of the work done on my car. I have to trust and hope for thorough checking of my car. More

by GSLCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department. Can’t recall names.
Jul 11, 2022 -

Groove Subaru responded

Thank you for working with our Service Team!

July 08, 2022

They provided great service for my car. They were On time and helpful with everything. More

by j_eberhard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 11, 2022 -

Groove Subaru responded

We are here to help so thank you for your kind review. Your feedback will be sent to management to review as well.

July 08, 2022

Communication was poor. Didn’t put in record that I came in for service the first time. Almost had to redo everything because no record service was shown on my car. Didn’t More

by Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Jul 11, 2022 -

Groove Subaru responded

Bryant, thank you for bringing this to our attention. It sounds like there is an issue with our record keeping and service process and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

July 08, 2022

The car ultimately had its issues addressed. Unfortunately the car had to be towed multiple times. The towing issue might have been abated if the power to the radio was simply cut off, until More

by drswaisgood07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bacca
Jul 11, 2022 -

Groove Subaru responded

Thank you for sharing your feedback - it sounds like it was a process to get it to us so thank you for sticking with it so we could work on it.

July 07, 2022

The kind, caring attitude of the service department is unmatched!Thank you for always taking the time to give us the best Subaru service. More

by andersonville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock, Auna
Jul 11, 2022 -

Groove Subaru responded

Anderson, thank you for being a great customer!

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