Groove Subaru - Service Center

I had to wait a bit because they were busy, but they kept checking in with me. The Lyft because things were going to take longer worked out very well. checking in with me. The Lyft because things were going to take longer worked out very well. More

Very fast and friendly service. The young man that picked up and dropped off my car was terrific. The young man that picked up and dropped off my car was terrific. More

My car is still having the same issues. Nothing was fixed. Car is not working properly Nothing was fixed. Car is not working properly More

Service has been terrible it’s been one excuse after another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has another with no regard to our time. Twice now we have been told we had a loaner vehicle by our service rep to find out they didn’t have one. This has taken away several hours away from work. More

They do not push Service that is not needed, but do give you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system n you a heads up on work that will be required within the next six months or so (based on mileage). There was an issue with their credit card system not working the day I was there. I went and got cash at my nearby bank. To compensate me for the hassle they topped off my gas tank. Since I only had a half a tank to start with that was very generous. More

Everyone was super friendly and helpful, explained everything and answered all of my questions. Appreciated the access to loaner car. everything and answered all of my questions. Appreciated the access to loaner car. More

Groove always takes great care of my us. I appreciate the knowledgeable staff and reasonable prices. I appreciate the knowledgeable staff and reasonable prices. More

It just felt a bit wrong to come into my appointment 15 minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 da minutes early and leave almost 2 hours later to just find out the part(an air vent cover) is not in stock. Then I was told it would be another 4-5 days and another appointment that will take another 1-1.5 hours to replace it. Mind you, this part can be taken out and placed in the car in less than a minute. It sounds like the company itself is booking itself out to too much without calling the customer to inform or better yet reschedule them for a better experience. More

I don’t as called to pick up a new key on my lunch break and thought it would take an hour but was out in minutes because they knew it was my lunch break and were super courteous about my time. Thank you!!! and thought it would take an hour but was out in minutes because they knew it was my lunch break and were super courteous about my time. Thank you!!! More

Friendly service providers who know what they are doing! And no high pressure to purchase more than needed. And no high pressure to purchase more than needed. More