Groove Subaru - Service Center

Professional and fast - nice to work with . Courteous, polite, willing to Uber me home and back Courteous, polite, willing to Uber me home and back More

Groove Subaru is the worst dealership experience I have ever experienced. They do not stand behind their products or warranties and I will never be going back. Go anywhere else, but here. ever experienced. They do not stand behind their products or warranties and I will never be going back. Go anywhere else, but here. More

I needed to have 2 recalls done on my Subaru. I made the appointment online. They were very busy when I checked in, but after a short wait, they told me 4 hours. I planned to hang out in their wa I made the appointment online. They were very busy when I checked in, but after a short wait, they told me 4 hours. I planned to hang out in their waiting room. Their lounge is large, clean, and had a variety of seating. Coffee, tea, and snacks were available. Two hours later my car was ready. I appreciated the quick time they took. They checked everything over in my car and even washed it for me! I will definitely go back! More

The lady that helped me was absolutely professional, friendly and wonderful! Sorry I can’t remember her name friendly and wonderful! Sorry I can’t remember her name More

Good time management , great customer appreciation, I will return for additional service and recommend to my friends and family. will return for additional service and recommend to my friends and family. More

Groove service department is always there to handle your needs. Last minute needs such as a new battery to engine work. needs. Last minute needs such as a new battery to engine work. More

The service was quick and on time. The employees were all working hard in the Bay Area and treated me with great respect. The employees were all working hard in the Bay Area and treated me with great respect. More

Got me in and out for my basic service in 45 minutes, washed it too! washed it too! More

They were very busy when I arrived and short staffed so I had to wait for 20 minutes to be checked in, but when my service person got to me , he was very professional and very helpful. I received honest advi had to wait for 20 minutes to be checked in, but when my service person got to me , he was very professional and very helpful. I received honest advice and a clear explanation of my car needs and when I should address those needs. I was very pleased with his level of service. I also appreciated the Lyft accommodation. I believe my service person’s name was Trent. More

Groove was able to get me scheduled quickly. They listened to my concerns and were prompt and professional in all communication. They listened to my concerns and were prompt and professional in all communication. More