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Groove Subaru - Service Center

Englewood, CO

4.6
1,759 Reviews

1,759 Reviews of Groove Subaru - Service Center

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September 16, 2022

Sorry I don’t want to write you a review this should be an optional choice not mandatory to do your survey if I were to change anything it would be the survey More

by DW78225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Thank you for your business and for the feedback!

September 15, 2022

Customer service at Groove maintenance is great and their tech’s are good. My challenge is with cost. Fortunately I’m covered by a good maintenance plan they offered in 2016. More

by WTPARKS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Thank you for working with us and for letting us know how your maintenance plan is working!

September 15, 2022

Got a screw in the SIDEWALL of the right front tire. Took Outback to Groove and they slipped me right into the morning list, gave me a ride home and back, did a complete 12,000 mile maintenance checkup More

by rtaylorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Thank you for working with us. We are so glad to hear our team went above and beyond to get your vehicle ship-shape!

September 14, 2022

Do not judge based on negative reviews. I’ve worked in this industry a long time and Everyone wants to say something negative but nothing positive. These ladies single handedly turned the w More

by katyaherring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elva Mejia, Matt Cooper
Sep 19, 2022 -

Groove Subaru responded

Katya, we are so honored to hear this! Your kind words will be shared with the team - thank you so much!

September 14, 2022

Everyone at Groove Subaru is fantastic! ! Great customer service and always on time when you have an appointment. That's hard to find these days! They always contact you for service updates. More

by LCARLSEN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Thank you for working with us and for letting us know how your visit with the team went!

September 14, 2022

We had a problem that required special attention that was successfully completed. We really appreciated our advisor in addressing our problem. More

by pjkj33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Thank you for working with us - we are happy to hear you are so happy!

September 13, 2022

Consistently great service department- friendly, professional and competent . I didn’t buy my car here but always come here for services More

by paulavon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 19, 2022 -

Groove Subaru responded

Paul, we appreciate you using our service department for your Subaru!

September 13, 2022

Amazing service very attentive Haley was fabulous in keeping me informed Best experience I've ever had at a dealership More

by Ad1916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

We are so pleased to hear this - thank you!

September 13, 2022

I'm disappointed with my service rep Ron Baca details too long for 15 words. More

by brimontwmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with your Advisor and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

September 12, 2022

Great service! Rachide went above and beyond to get my car ready despite the high volume of cars. Thank you! More

by casarescecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Groove Subaru responded

Cecilia, thank you for working with our Service department!

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