Groove Subaru - Service Center

They performed an unauthorized service and left the interior full of greasy hand prints! After the vehicle was originally brought in for two(2) recall repairs, I authorized an oil change and a new batt interior full of greasy hand prints! After the vehicle was originally brought in for two(2) recall repairs, I authorized an oil change and a new battery purchase to fix a power steering issue. My total bill out of pocket was over $1,061.00! And the interior was absolutely filthy!!! One of their porters tried to clean up the dirty interior, but told me it would be an extra charge to have the interior detailed. That's a bunch of BS!!! Considering this dealership caused the problem! I'm seriously considering hiring an attorney!!! More

The service department was very nice and helpful and I got in and out quickly. got in and out quickly. More

Always a great experience at Groove Subaru! My car was done earlier than expected, and Rachide was wonderful to work with. My car was done earlier than expected, and Rachide was wonderful to work with. More

Great Dealership, I’d recommend it to anybody! Waiting room for service was set up for Covid spacing, clean & snacks! Elva, my service rep, was off the charts kind, knowledgeable, patient, great c Waiting room for service was set up for Covid spacing, clean & snacks! Elva, my service rep, was off the charts kind, knowledgeable, patient, great communication, excellent customer service! The whole experience felt professional and I was thrilled about the coat bottom line. This was a very unique experience with auto service. Thank you! Leslie More

When I arrived for my Foresters 2 yr check up. My greeting was come with me and do you have a package. I waited in the waiting room for close to 4 hrs. No updates. No apologies for the wait fo My greeting was come with me and do you have a package. I waited in the waiting room for close to 4 hrs. No updates. No apologies for the wait for a basic oil change and tire rotation. If this was I only time at this dealership I would not be back. More

I trust what they tell me and they communicate with you throughout the repair process. Good people! throughout the repair process. Good people! More

Groove Subaru dealership and service department consistently provide quality service. They keep customers informed and provide written information to help us better understand what is recommended f consistently provide quality service. They keep customers informed and provide written information to help us better understand what is recommended for our vehicle as well as work performed. Thank you. More

Service manager Dave went above and beyond to help. Some miscommunication on when the new transmission would arrive Some miscommunication on when the new transmission would arrive More

I just had my car serviced at Groove Subaru. Trent was my assigned service rep. I dropped my car off on 1:30 pm on Friday and was not contacted once by Trent. I had to call many times to try to Trent was my assigned service rep. I dropped my car off on 1:30 pm on Friday and was not contacted once by Trent. I had to call many times to try to get an update on my car and finally drove to the dealership on Saturday to speak to them in person. I was never informed on Monday about the service provided for my car and was available for pick up. This is by far the worst service I have ever encountered. I even talk to the Service manager and he said that Trent had contacted me which was obvious a lie or he called a wrong number. I do not recommend Trent for a service rep or Groove Subaru service department. More

I trust that they will always do the right thing regarding my car maintenance. I wouldn't go anywhere else. regarding my car maintenance. I wouldn't go anywhere else. More