Groove Subaru - Service Center

The turnaround for an oil change & rotation was impressive at about 45 mins. But when I later opened my glove compartment I discovered that they failed to reconnect the damper hook that prevents th impressive at about 45 mins. But when I later opened my glove compartment I discovered that they failed to reconnect the damper hook that prevents the door from dropping open & I had to return to the dealer to have them reconnect it. What a pain & not the first time this has happened! More

Great customer service, Ron was very personable and easy to reach. He also explained everything in details to reach. He also explained everything in details More

The team worked hard to figure out what was wrong with our Outback not holding a charge our Outback not holding a charge More

Can’t speak highly enough about the care Haley has shown time and time again with me. She expressed her care through her time and patience with me when my car was failing time and time again. Can’t thank he time and time again with me. She expressed her care through her time and patience with me when my car was failing time and time again. Can’t thank her enough for everything she helped me with! More

Showed me how all options on the car worked. Grove was the only dealership that actually had cars. Grove was the only dealership that actually had cars. More

After two trips trying to use express oil lube, I made an appointment for an oil change and said I was waiting. I waited 2 hours for an oil change. When they brought me the car, it was making a rattling so appointment for an oil change and said I was waiting. I waited 2 hours for an oil change. When they brought me the car, it was making a rattling sound. They said they would take it back and look for the cause. After approximately another hour they found a broken bracket. The manager said he was going to see if they could find the part and work something out because it was not a normal piece to have broken. After 7 business days of not hearing anything, I called and left a message. I still have not heard anything back a week later. I have received a couple of please rate us. More

They really try to make sure you’re taken care of. Shout out to Tawnya in the service department for making the moment right in my own situation. I felt seen and heard. Shout out to Tawnya in the service department for making the moment right in my own situation. I felt seen and heard. More

Service was excellent. Brett was very helpful with all the information I needed. He told me what to expect in terms of future maintenance, got me a lyft ride home, and gave Brett was very helpful with all the information I needed. He told me what to expect in terms of future maintenance, got me a lyft ride home, and gave me a courtesy wash. Very happy. More

They are very difficult to get ahold of, and do not call you back when you leave a message you back when you leave a message More

They are always friendly and take the time to explain what is wrong with my vehicle. what is wrong with my vehicle. More