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Groove Subaru - Service Center

Englewood, CO

4.6
1,760 Reviews

1,760 Reviews of Groove Subaru - Service Center

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October 19, 2022

Staff always helpful and friendly. One thing though, they always offer to wash my car complementary and I always say yes. But they never do. More

by shereene.le.roux@outlook.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Groove Subaru responded

Shereene, thank you for your business. We have shared your feedback with the team.

October 19, 2022

Not the usual excellent service. I said I would wait (for winterize - antifreeze, 24 check service and oil/filter change). Still sitting 2 hours later when I received call and retur More

by jafekb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elva Mejia
Oct 24, 2022 -

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

October 19, 2022

Once I got it scheduled (the online bit was a little frustrating), they were efficient and helpful. More

by jalinamueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elva Mejia
Oct 24, 2022 -

Groove Subaru responded

Thank you for your patience with our online tool - your feedback has been sent to management.

October 18, 2022

Most incredible service every this was complete the first visit and was Finnished before the time they told me More

by TTYGILLIARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Gilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Groove Subaru responded

Thank you for taking the time to let us know - we appreciate your business!

October 18, 2022

It is so easy to do business with you! I make the appointment online, I show up and you are ready and know what I want or need. Your waiting area allows me to work. I get a text when all More

by BONNIE.PINOFRASER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Groove Subaru responded

Bonnie, thank you for letting us know you appreciate our service offerings. We are so glad to hear this!

October 18, 2022

Great communication and service tech did great work that is all I have to say about that More

by trreed2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Groove Subaru responded

Thank you for saying so - that's all we need to hear!

October 16, 2022

Great, timely service. In and out on time with excellent staff communication. Tiannah was a pleasure to work with. More

by jdmercer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auna Roe
Oct 17, 2022 -

Groove Subaru responded

Thank you for working with us and for choosing Groove Subaru Service!

October 15, 2022

Always does a great job and checks to make sure everything is up to date. More

by FRISCOMTNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elva Mejia
Oct 17, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru!

October 15, 2022

Easy to make appointment online. Didn’t make me wait when I arrived and finished when they said they would. Friendly staff. More

by plpeacock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Groove Subaru responded

Thank you for letting us know our processes exceeded your expectations!

October 14, 2022

You did everything I asked you to do. Oil change and tire rotation and replaced a headlight and a fog light. More

by LMIKEa
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Groove Subaru responded

Thank you for working with us and for taking the time to review your service!

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