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Groove Subaru - Service Center

Englewood, CO

4.6
1,760 Reviews

1,760 Reviews of Groove Subaru - Service Center

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November 02, 2022

Excellent customer service, communication and quality of work!! Love you guys! Thank you very much! More

by savedis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Cassin!
Nov 07, 2022 -

Groove Subaru responded

Thank you for working with our team to get the car you wanted serviced!

November 01, 2022

Work done same day even though several techs were out. Did a great job by the team. More

by rohanz
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru Service!

November 01, 2022

Groove Subaru has an awesome service department the technicians are professional and keep you up dated through out and delivered a clean automobile. More

by Rich Petrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Rich, thank you for recognizing our team on their efforts!

November 01, 2022

Haley has been wonderful. Plenty of timely info, polite and considerate. I hope my Outback will be working as well!! More

by SALLIELAR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trent Gilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Thank you for sharing your kind words about Haley, Trent and the team at Groove Subaru with us all here!

November 01, 2022

Ron helped alot. Kept me in the loop when of the car status the entire time. More

by ericawthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Erica, thank you for working with us and for letting us know how Ron performed!

November 01, 2022

I had a relatively good experience getting my oil change service at Subaru. There was no immediate appointments therefore I had to opt for a drop-in service and though it took longer than I would have liked More

by LOYCELAURENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elva Mejia
Nov 07, 2022 -

Groove Subaru responded

Hello, thank you for working with us and for being patient with us so we could fit you in!

November 01, 2022

Ronald was awesome. He brought good news that we didn’t need 4 new tires, just 1! He was aware that we now live 1 1/2 hours away and gave us a free oil change card!!! Ve More

by gramasusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Thank you for making the trip down to see us. We are grateful for your business!

November 01, 2022

They have always done a good job for me & are always very personable. I appreciate them not try to upsell me. More

by EEHAW5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Groove Subaru responded

Thank you for working with us and for putting your trust in the Groove Subaru Service department.

November 01, 2022

Always outstanding service, punctual appointment, estimated time, clean waiting room, car wash and overall great experience! More

by SusyH
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names, Elva Mejia
Nov 07, 2022 -

Groove Subaru responded

Susy, thank you for sharing your kind review and feedback with us!

November 01, 2022

Left me waiting for almost three hours. They knew I was waiting in the lobby but never texted, called or came to get me... More

by ddentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Willis
Nov 07, 2022 -

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can improve our service. Thanks!

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