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Groove Subaru - Service Center

Englewood, CO

4.6
1,762 Reviews

1,761 Reviews of Groove Subaru - Service Center

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November 20, 2022

Great, easy scheduling, and quick service. . They keep you informed of status. Courteous and helpful employees. More

by LOGAN_SHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember ladies name.
Nov 21, 2022 -

Groove Subaru responded

Sharon, we are so happy to hear you appreciated our services!

November 18, 2022

Every time I go to groove for some sort of service I am greeted and treated like family I know from head to toe exactly what's being done or what will be done and everyone is just so friendly so trusted th More

by donnag776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wheeler
Nov 21, 2022 -

Groove Subaru responded

Thank you for letting us know how welcomed you feel coming into our store!

November 18, 2022

The people at the desk are always friendly and helpful. Normally I have no issues with my service but this time around I asked for a car wash and got my car back dirtier than I gave it. The steering wheel More

by mnewmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Thank you for sharing your feedback. We are glad to have you as our customer and hope we can serve you as you normally get treated at your next visit!

November 18, 2022

The tech insists that it is normal to blow blow cold to bring the temp of the car down to 72 on a day that is only 42 outside. More

by myers4fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Tossie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

November 18, 2022

In received great service from a professional staff that made the whole experience smooth and easy. More

by csaccardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Thank you for letting us know. We are here for all your Subaru-related needs!

November 17, 2022

The service at Groove is first rate. Ron has done work on both of my Outbacks and I'm very satisfied. My experiences with the Service Center is the main reason I bought this Outback at G More

by Subaru fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Thank you for your continued loyalty and for choosing Groove Subaru!

November 17, 2022

Very attentive advisors, efficient checkin and status updates, comfortable waiting area, Lift transportation very much appreciated More

by CHERYL.HENDRICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Cheryl, thank you for letting us know how you enjoyed our services!

November 16, 2022

I was treated with great courtesy and given a car until my car was ready. More

by KIMAMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Kima, thank you for working with us and for choosing Groove Subaru!

November 15, 2022

Always professional. Staff is knowledgeable, pleasant and curious. The service is always just what I need. They don't try to oversell. More

by jlabbat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Groove Subaru responded

Thank you for saying so - we will be sure Rachide reads your kind review!

November 15, 2022

Elva kindly asked the gentleman to make sure they washed my car and they still didn’t. They didn’t take the sticker off and just slapped another sticker on top of it. Lots of laziness More

by Kmyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever helps elva and didn’t wash my car, Elva Mejia
Nov 21, 2022 -

Groove Subaru responded

Hello, we are sorry to hear your experience with our service department was less than exceptional. We are glad to hear Elva was kind and will share the other issues with management. Thank you for your time.

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