Groove Subaru - Service Center

The team was great, I used my Ascent for long trips across the US, needing a car that performs. Groove makes sure my Ascent is ready. across the US, needing a car that performs. Groove makes sure my Ascent is ready. More

Groove Subaru was incredibly helpful and knowledgeable about all the questions I had for my new Crosstrek. My salesman Ty was able to answer all my questions and personally showed me what accessories look about all the questions I had for my new Crosstrek. My salesman Ty was able to answer all my questions and personally showed me what accessories looked like on other Crosstrek trims. Thanks to him I felt confident about my Crosstrek purchase and accessories. The finance manager that ran me through the purchase was very open about the process, the numbers, and additional options. At no point did I feel that anything was being hidden or obscured. More

Standard Mx was ok. BUT when I picked it up I noticed they had put a dent in the right rear bumper. They denied responsibility and I'm stuck with a nice car with a notic BUT when I picked it up I noticed they had put a dent in the right rear bumper. They denied responsibility and I'm stuck with a nice car with a noticeable dent in the bumper. More

Efficient, pleasant, hospitable to customers. Good follow-up to Subaru owners. We're confident of Groove's care of our car. Good follow-up to Subaru owners. We're confident of Groove's care of our car. More

Dave never hesitated to answer any questions I had regarding my service and I appreciate his assistance.! regarding my service and I appreciate his assistance.! More

Terrible customer service. I made an appointment 2 months in advance for an oil change and to switch out summer tires for snow tires. The night before I brought my car in, they I made an appointment 2 months in advance for an oil change and to switch out summer tires for snow tires. The night before I brought my car in, they told me it may take 4 days to complete. These services do NOT take 4 days to do. They said that the appointment date and time is a “drop off” time. They don’t say how long it will take. And since they take walk-ins, that person may be serviced before you that has an appointment. Make sense? NO! It is not one staff member at Groove, but their policy in general that is VERY disappointing. More

Every person I dealt with was friendly, helpful and very efficient. Didn’t wait long and waiting area was very comfortable! efficient. Didn’t wait long and waiting area was very comfortable! More

Very friendly, helpful, informative, fixed problems quickly. Our saleswoman, Stephany, is great and I would recommend her to anyone. quickly. Our saleswoman, Stephany, is great and I would recommend her to anyone. More

Service was awesome and staff is friendly. Highly recommend this service center. Wait time is a little long but worth it. Highly recommend this service center. Wait time is a little long but worth it. More

Honest, great customer service. I went in thinking I needed new brakes. The Technician looked and did not find anything wrong with my brakes. I really appreciated the honesty. I went in thinking I needed new brakes. The Technician looked and did not find anything wrong with my brakes. I really appreciated the honesty. More