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Groove Subaru - Service Center

Englewood, CO

4.6
1,762 Reviews

1,761 Reviews of Groove Subaru - Service Center

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December 06, 2022

The team worked hard to figure out what was wrong with our Outback not holding a charge More

by Rich Petrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Groove Subaru responded

Rich, thank you for taking the time to review your experience with our store!

December 01, 2022

Can’t speak highly enough about the care Haley has shown time and time again with me. She expressed her care through her time and patience with me when my car was failing time and time again. Can’t thank he More

by Coconilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store!

November 29, 2022

Showed me how all options on the car worked. Grove was the only dealership that actually had cars. More

by Robertkirts6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Magyar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Thank you for choosing to do business with us - we are glad to hear we had what you wanted!

November 29, 2022

After two trips trying to use express oil lube, I made an appointment for an oil change and said I was waiting. I waited 2 hours for an oil change. When they brought me the car, it was making a rattling so More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachide Reese
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Steve, thank you for bringing this to our attention. It sounds like there is an issue with not getting a resolution and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can get to the bottom of this. Thanks!

November 29, 2022

They really try to make sure you’re taken care of. Shout out to Tawnya in the service department for making the moment right in my own situation. I felt seen and heard. More

by jorge_luis_arroyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawnya
Dec 04, 2022 -

Groove Subaru responded

Jorge, thank you for letting us know how it all went!

November 29, 2022

Service was excellent. Brett was very helpful with all the information I needed. He told me what to expect in terms of future maintenance, got me a lyft ride home, and gave More

by kccj.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Mitchell, thank you for working with our team and for choosing Groove Subaru!

November 28, 2022

They are very difficult to get ahold of, and do not call you back when you leave a message More

by Alli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trent Gilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Alli, we are sorry to hear this. Please reach out to our Service manager Brian directly at bolson@grooveauto.com with your phone number so we can call you back. Thanks!

November 28, 2022

They are always friendly and take the time to explain what is wrong with my vehicle. More

by klaures07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Thank you for choosing Groove Subaru and for putting your trust in Dave and our Service Team!

November 27, 2022

I have been taking my Outback to Groove Subaru for five years. The service is always great and affordable. More

by psapboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store!

November 27, 2022

Generally, I am satisfied with service today. My only disappointment is that features on my dashboard disappeared - nothing. I used to be able to see my speed (other than speedometer), miles per More

by music lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auna Roe
Dec 04, 2022 -

Groove Subaru responded

Hello, thanks for the feedback. Your salesperson should be able to help with that specific adjustment help, otherwise Alexandra Collins, our Love Encore Specialist should be able to assist. Please email her: acollins@grooveauto.com to see if we can help!

Dec 05, 2022 -

music lover responded

Thank you for the response to my concerns. With some "fiddling" I was able to get back the features that were missing. I think all is ok again. In the future, I will not leave Groove's premises until I'm sure all is working properly. Cynthia Norman

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