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Groove Subaru - Service Center

Englewood, CO

4.6
1,766 Reviews

1,766 Reviews of Groove Subaru - Service Center

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January 14, 2023

Ron was very knowledgeable and a pleasure to work with! Car was ready before promised. More

by mdegenring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Thank you for working with Ron and for letting us know he was able to get the work completed for you sooner than expected.

January 14, 2023

Tiannah is awesome! Don’t lose her - she’s a keeper. Very professional and sweet More

by dmwelch3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Thank you for sharing your kind words with us!

January 14, 2023

Everyone has been so kind and helpful except Dave who tried to take advantage of me as an old lady More

by artgerre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store - we are glad to hear Brian cleared up the issue!

January 14, 2023

Great dealer interaction, no pressure, did everything he could to make us comfortable and give us the best deal he could. More

by jcsslot
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name and don’t see him listed
Jan 16, 2023 -

Groove Subaru responded

Thank you for choosing Groove Subaru service!

January 14, 2023

I was at Groove Subaru to get an oil change. Everyone was friendly and my work was done in a timely manner. Tiannah was the one who helped me. She was a superb representative of your service d More

by pj
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Thank you for working with Groove Subaru and for letting us know how Tiannah performed!

January 13, 2023

Brought my Legacy in at 9 am for a cat converter warranty problem. At 3 pm called to see how it was going. Found out they were down 3 techs and didn't know when it might be worked on. We came over to recl More

by CQANDTQ
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Coates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with your car not being able to be looked at in a timely manner and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com if this is still and outstanding issue. Thanks!

January 13, 2023

Tiannah Baca provided excellent and prompt service and the charges were very reasonable for this comprehensive service. More

by HUGH.Grove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Hugh, we are so glad to hear our team helped you and that our prices are fair!

January 13, 2023

Service was fast and efficient. Elva explained Oil Change plans and what was left on the current plan- (no oil changes left). More

by joel_greenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elva Mejia
Jan 16, 2023 -

Groove Subaru responded

Joel, thank you for choosing Groove Subaru and for using our maintenance plan!

January 13, 2023

The service department is run by women. What a great change that was! My adviser was personable, competent, and informative. The other women were equally competent, at least as far as I c More

by suzanne_rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Suzanne, thank you for recognizing our team on their efforts - we are glad to hear they exceeded your expections!

January 12, 2023

My 24k service was completed much more quickly than expected. I had earlier purchased one of Groove's package maintenance deals which provides a discount for regular maintenance services so this visit More

by dctrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Groove Subaru responded

Thank you for working with us and for letting us know how your maintenance plan worked out - that's great to hear!

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